Best place I have ever been! I had the chance to ENJOY the beautiful views this hotel offered of the volcano’s horizon. I don’t know how many pictures I took from them and I was very happy to have 2 clear and sunny days, because the views were spectacular. Service was very nice and rooms had a designed that looks very natural but the walls in the hotel… OMG! I loved that they were painted in a clear natural color and many of them had verses of poems written by Chilean authors. Definitely the best place I’ve ever been, as I’m a romantic in my choices for places 😄
Our pre-trip stay with Earth River Expeditions at the Cumbres Puerto Varas Hotel was exceptional, complete with a luxurious spa and a cozy lobby fireplace, providing the perfect setting to unwind after long international travel and before our adventure. The attentive hotel staff ensured our comfort, seamlessly handling our logistics, including luggage storage for a lighter travel to the river. The views from the rooms were incredible and the lobby and dining room were well-staffed. Everyone there seemed devoted to making our stay special. It was the perfect place to begin and end our Futaleufu whitewater rafting trip adventure.
Precioso, acogedor, habitaciones preciosas e impecables. Muy recomendable. Baños amplios y modernos, con aparatos para la 3era edad que los requiere. Super bien atendido. Personal muy preocupado de atender muy bien a los pasajeros. Tiene un Restaurant en la parte de adelante, que se llama Cambalache, de carnes y pescados, todo exquisito. Tienes un 20% de descuento en todo el Restaurant, porque eres pasajero del Hotel. Tienes la playa cruzando la calle. Los desayunos son fantásticos!!
The best location and view in this wonderfull city on the Llanquihue Lake. Very good breakfast, and very kind staff. They have a free parking in the Hotel, very confortable. Is perfect place to have a beatiful vacation. The price is OK, we are so satisfied.
My stay was replete with issues. The volume of my TV did not work. The electric outlets in my room did not work. When the housekeepers cleaned the room each day, they never left towels. So I had to call reception two days in a row to request them, the phone ringing off the hook because the reception staff don’t pick up if they are talking to a guest in front of them. Reception needs more staffing. Some of the employees ant reception were rude and argued with me about certain things. Unacceptable— need better customer service training. Only staff member who was remotely professional was Jose Alfredo who helped me change rooms. I would never stay here again.