We arrived at 10pm Garden view room - first room by fire exit Donna receptionist met us and said to take luggage upstairs but then we would have had to bring down again - only 1 towel for both of us…. We requested another but didn’t happen - shower had no hot water and no pressure…. Just trickled out…. We complained and still no hot water and was slight poor water pressure - breakfast was great and kitchen facilities - next day we were out all day and returned midnight - next morning still no towel or hot water - my brand new chanel perfume was not underneath clothes in closed suitcase….we complained to Donna and we were very upset at the dishonesty and someone going through my suitcase and intentionaly stealing…. Our room was locked when we were out -owner Claus away and interim manager Lisa was empathetic and advised that this will be dealt with - whilst we expressed our dissatsifaction, another guest overheard and said that she could not find her brandnew Mac’ lipstick… Lisa took cleaner to see guest and she admitted to it falling off the shelf and it cracked so she threw it out…. - Cleaner was brought to us but did not say a word - we had no choice but to leave as did not want to leave our room unattended. - Claus refunded our 10 nights and perfume $300 NZ - it was a shame because we liked Outrigger
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