アラゴーナのChiesa Santa Rosaliaホテル

I have previously stayed at this establishment in 2019 and enjoyed the experience but I later booked another reservation to check-in in the month of April 2020, then the pandemic hit and borders closed, airlines grounded their planes, and it was forbidden to be in the streets unless buying food or seeking medical attention. I requested a refund for all the hotels and even my round-trip flight. ALL GRANTED ME REFUNDS DUE TO THE CIRCUMSTANCES, all hotels except one.... The Hotel Villa Athena! The Hotel Villa Athena refused to grant me a refund, after I'd explained to them that I live in California and that the United States Government had issued a decree to ban all flights coming from Europe (especially Italy and Spain). The Hotel Villa Athena did not cooperate and were only willing to offer credit until December 2021. December approached and I again asked for a refund, they refused only to grant me an extension of the 416 Euro credit that I'd paid until December 2022 (mind you, ALL the other hotels on my itinerary for that cancelled trip HONORED granting me refunds even though most had a: ”No cancelation policy”, but providing excellent customer service satisfaction by granting refunds to their guests because those other hotels understood the situation of the Covid-19 Pandemic and they had to be lenient during that unfortunate time in history. Now in 2023 that I am again requesting the Hotel Villa Athena for a refund of the 416 Euros I'd paid back early in 2020, they responded by saying that the reservation had canceled and that there is NOTHING they can do about it! My conclusion: I would not recommend this hotel to anyone because of the poor service I received for the amount of money that I paid and that the most important thing The Hotel Villa Athena should recognize is to provide exceptional customer service skills and hospitality to their guests by understanding that ”IT'S BETTER TO LOOSE PENNYS THAN TO LOOSE DOLLARS” ( In other words: it's better to loose a bit of profit by understanding the situation of current events than loosing a customer, who will never want to ever return or will ever recommend that establishment).

プール、迷惑な水泳インストラクターは夕食ではなくリラクゼーションを行い、プールで私たちと子供たちを分けるためにいくつかのロープを使います 電車、朝から夕方まで、合計******。

Grata a chi prima di me ha onestamente recensito Esseneto rooms! Struttura impeccabile, rimodernata e pulitissima. A pochi passi dal centro ricco di locali. Ho apprezzato ogni particolare: bagni moderni e funzionali, materasso matrimoniale comodissimo, doppi cuscini, climatizzatore eccellente, vista panoramica. Un particolare e dovuto apprezzamento a Riccardo! Premuroso nell'accoglienza, ci ha messo a disposizione un garage per ricoverare la moto con cui viaggiavamo io e mio marito. Ogni mattina ci ha fatto trovare cornetti freschi tra cui quelli al pistacchio e dolci tipici alla ricotta in una deliziosa sala ristoro. Ci ha consigliato sui siti da visitare e su ottimi intrattenimenti. La struttura offriva pure un servizio SPA a richiesta ed è fornita di palestra. Insomma un vero e proprio gioiello incastonato in un'Agrigento che meriterebbe le stesse attenzioni che Riccardo, con passione, mette nella sua struttura. Sono stati 4 notti e 5 giorni di relax, cultura e buon cibo. Torneremo perché è stata un'ottima esperienza. Consigliatissimo.

日曜日の1.00午後に到着。バーなし、食べ物なし。しかし、部屋は準備ができていましたが、ミニバーには何も食べませんでした。バーは3.00午後まで開いていませんでした。飲み物、チップス、アイスクリームのみを提供しています。レストランは7.30p.mまで開いていませんでした。リゾートでは昼食はいつでも利用できません。部屋は大丈夫で、ベッドは快適です。給湯は非常に不規則です。バスルームの備品は素晴らしいものではありません。コーヒー/紅茶を作るためにやかん、マグカップ、スプーンを頼まなければなりませんでした。ハウスキーピングチームは良くて陽気です。朝食は致命的で、想像力が全く欠けています。リゾートレストランはおいしい料理を提供しましたが、メニューが最後にレビュー/変更されたのはいつですか。主に温かくフレンドリーなスタッフを待っています。プールエリアは良く、プール自体は加熱されていませんが、暑い天候では問題ありませんでした。適切なサンベッド、椅子、傘。リゾートに近い素晴らしいビーチ。リゾートのすぐ近くで食事をする場所として、車は必見です。また、探索には1つが必要になり、やるべきことがたくさんあります。重要なことは、シチリア島が地中海で最大の島であることです(ウェールズとほぼ同じ大きさです)。そのため、シラクサまたはタオミナを通り抜けて車で 3 時間で戻ります。

車でお越しの場合、ホテルは無料で駐車できます。小さな丘の上では、開くのがとても便利です。部屋はかなり広く、エレベーターがあり、全体がヨーロッパの昔ながらのホテルです、それは悪くありません、ホテルのレストランは大丈夫です、夕食と朝食はかなり満足です。ホテルには良いと言われている庭がありますが、最近はとても寒くて買い物はありません。

The Doric was absolutely an outstanding resort. Every room had a swimming pool (not just a dunk pool) with lounge chairs and a huge glass door opening up to the valley. The staff, especially Katia, could not do enough for us. Their service was second to none! The food was outstanding, the wine was delicious and the cocktails were superb! The grounds were impeccably manicured with a beautiful view of one of the temples on the other side of the valley. Looking forward to going back and spending a few more days in such a relaxing atmosphere.

私にとって、このホテルは私に最高の休暇体験の1つを与えてくれます!フロントデスクのスタッフは、責任や仕事の範囲がなくても、私が持っていたすべてのニーズを手伝ってくれる2人の女性と若い男性です。パレルモ空港に旅行する必要がありましたが、鉄道当局はレールで作業していました。この 3 時間の旅行を素晴らしい体験にするための最良の行動計画を把握するのに多くの時間を費やしました。私のフライトを待つために12時間空港。それでバスに乗り、空港でブラボーに帰るのにたった2時間しかかかりませんでした!! NoemeプールアテンダントとAlfonsaルームサービスの女性は、私の一日をスムーズで楽しい睡眠で過ごすのに特に役立ちました。朝食のスタッフは、最初の朝のコーヒーが好きだったことを覚えています。もっと言う必要がありますか?

This was a good base for exploring the area. We stayed 3 nights in a room with a very marginal sea view, though others have better so specify you want a full view in your booking! Easy access to the beach. The restaurant is well priced and food was excellent. Very nice house and restaurant staff, but the reception staff could do with some charm training.