ウッドスプリング スイーツ セントルイス アーノルド(WoodSpring Suites St Louis Arnold)

Both the person that checked us in and the person that checked us out were super kind and friendly. I wish I knew the name of the person that checked us in. We had no idea what we were doing when we checked in and she was so patient and kind while walking us though it. Heck! Even the guy who explained parking to us was super nice! Kuddos, Chicago.

Loved it plain and simple

It was nothing fancy and the bed wasnt great. It did come with a full fridge, stovetop and microwave in the kitchen though which would be super convenient if you were staying longer. We just needed a place to crash for the night and it was a pretty solid spot.

Couldn’t tell which side of the building was the front or the back. The front of the building by the entrance had random lumber stacked against the building, just not appealing to the eye. Gave my boyfriend and I an off-putting vibe. Experience overall was decent

The smell of cleaning products made me sick to my stomach I had to leave after a hour and book a different hotel. Neighbors around me were loud and running down the halls at 4 pm

This was a very comfortable and safe place to stay. The staff was freindly and pleasant.

The room smelled like god urine When i asked for another pillow i was told no I was also told no for towels when i asked for extra

The only thing I'm upset about is that it's been a week and their Preauthorization charge still hasn't fallen off.

Fire alarm kept going off.. Staff were BEYOND rude.. very intimidating, almost threatening. When I called to attempt to assist my young adult daughter, he (staff) refused to give me his name, then hung up on me. Took the security guard and went to my daughters room demanding to know who just called, and told her to tell me NEVER to call him again. My daughter was in tears and afraid to leave her room to exit the hotel. I have requested a refund as she finally did leave from a back exit.