ホリデイ イン エクスプレス ホテル & スイーツ アテンズ IHG ホテル(Holiday Inn Express & Suites Athens)

Great place at a great price

First, let me say, they are refurbishing the hotel, so construction is going on. The pool is closed, the business center is closed but we didn’t want to use those things anyway so that wasn’t the problem. Our room was in a dilapidated condition. The curtain rod was broken, there were holes in the curtain, the tile in the bathroom was broken and the bathroom door wouldn’t shut because it didn’t fit the frame. We were there two nights. They gave us two towels. The first morning we went for breakfast, there was no hot food because the oven was broken. The next morning,however, there was hot food. When we returned to the room after our first day out, it had not been cleaned and there were no clean towels. We went downstairs and complained, asking if we had to ask for housekeeping as you sometimes do now, but they said no. They just skipped us. This is the worst Holiday Inn Express we’ve ever been to. The desk clerk was nice though.

A/C would not cool, it was hot in our room, no hot breakfast (blamed a broken oven) missing lamp bulbs and they could not find any replacements, construction on the floor above our room, could hear them using the hammer and heavy walking and dragging stuff across the floor. When we checked in they said it would be that evening between 5:00 and 7:30, didn't mention anything about the next morning.

I paid substantially more than the competitor to have a hot breakfast with eggs and bacon but their oven was down and all they had was cereal.

Vanity faucet handle broken, fell in sink when used, toiled not handicap, no grab bar on back wall of shower, no anti skid on tub bottom, I noticed several locks on doors broken. I informed clerk that our guest never showed up last night & asked for credit on card, she said I should get $30.00 credit, but did not. Property in poor condition & need alot of updating.

Old and run down hotel. Kitchen was broken so no hot breakfast for our three day stay. No room cleaning available either.

Upon checking in, in short conversation one girl behind desk stated if she owned this place she would shut it down immediately. No improvements on rooms since our last stay, found dirty wash rag on shower curtain rod. Toilet paper holder was almost off of wall. A big waste of money.

The check-in was friendly and quick for our two day stay. All was clean and room amenities appreciated. However, our room 305 had some flooring issues in the bathroom. A lot of the grout was missing from the tile and a couple of tiles were sunk into the floor lower than the ones around it. Seems the sub-floor underneath was deteriorating. There was only one partial roll of toilet tissue which was gone by the time we checked out. Our return for the second night required me to go ask for two more towels and wash rags, the trash was not emptied and used towels still on the floor. In other Hotels I've stayed in the room was cleaned and replenished each day. I was also charged $336.50 in advance but when I checked out and later looked at my checkout receipt, it was for $281.99. I have not yet heard back on my request explaining the $54.51 discrepancy.

Front desk worker was nice. Property was not in great condition or that clean.