ザ シャーラ パレス ルレ & シャトー(The Xara Palace Relais & Chateaux)

非常棒的一家羅萊夏朵！完美的體驗～

The service is exceptional, views from the terrace are 180 degrees of Malta. Michelin Star Chef, Clint went out of his way to make our canapés absolutely mouth watering. Rooms are elegantly spacious with attention to detail, lunch in the courtyard terrace is a must. I highly recommend this hotel for anyone looking for an exclusive Maltese experience.

The Xara Palace is a very special place, not only because of its location in the historic city of Mdina, but especially due to the high level of personal care and professionalism displayed by its staff. We were greeted warmly by lovely Reena, the receptionist, who made us feel at home as soon as we arrived. Our room was spacious, beautifully decorated and had a spectacular view overlooking the ramparts and the surrounding countryside. We loved Malta and will definitely return to this beautiful hotel on our next visit.

We went to the do Mondrian Restaurant at the Xara Palace (outside seating area which you can reach from the street) whilst on a visit to Mdina. We were not guests, which is important to highlight here . We sat down at a table & at the time we were contemplating whether to eat or not or just to have a drink . A waitress came up & asked if we had been seated by staff , we had not as it was busy & were unaware we had to be. This appeared to cause annoyance &the first waitress said we had to move to another table if we wanted food . We decided just to have a drink , but then noticed the tables where we were also seated were being served food . We decided to ask why we had to move whereas the people either side could order food & the reply was because we hadn't asked to be seated . We thought this was plain discriminatory & raised it further . Another waitress came along who was extremely rude & aggressive in her response & didn't appear to care about our mention of her rude attitude. She kept saying it was a 5 star hotel & implying we shouldn't be there . She was very rude to my wife . The maitre d was also involved & wasn't Interested in how we were being treated & just agreed with his colleague We paid up & left . We were thinking of spending a lot of money & staying at the hotel next year, but after these dreadful first impressions , they have lost our custom & will take our business elsewhere. To put all this into context to how a 5 star hotel should treat customers hotel guests or not, we went to the Phoenicia Hotel in Valletta, probably the finest hotel in Malta to have a look around . The restaurant manager Simon Blok was exceptional & showed us around the hotel on his time & expense showing a healthy amount of interest in ourselves & answered all our questions on the best time to come etc . He even gave us complementary prosecco & water to enjoy in the outside restaurant . You see Xara that is how staff treat guests 5 star or not &the Phoenicia has shown you how to do it , though I believe the those particular staff at the Xara should not be working in the hospitality industry all together .

Xara Palace was a beautiful, relaxing respite for us! What a place. To see Mdina by day is one thing, but it was just magical to wander the silent city at night and to feel transported in time. We were offered an upgrade when checking in for a suite with jacuzzi and view - and I’ve never appreciated a room more! We were able to enjoy it all day, between adventures to Hagar qim and Dingli cliffs, to trips to the trattoria. 10/10 would recommend staying here!

Have to say our stay here was the most memorable from the minute we got there greeted by a cold procecco whilst checking in, the incredibly attentive staff , Jacqui every morning would guide us with great things to see and do, Carly’s happy face each day too,both always remembering what we liked for breakfast we loved the turn down service every night with a chocolate and that they knew how much we loved a procecco. The location is perfect so close to everything transport just outside the gates and Rabat close for dinner too, the restaurant in the hotel was incredible what a taste sensation and the restaurant outside was so delicious too The pool was a wonderful reprieve from the heat too . Thankyou to all of the wonder girls and guys who made are stay so special we would love to come back Thankyou Redianne, Silvia Jacqui Carly putru Miguel vanya tamana Lara Diana You were all amazing