Very sadly, had a shockingly bad experience at Gleneagles for a three night stay in April. 10 things that went wrong / warning for others to look out for: (1) i made reservations over the telephone, paying £1,000+ per night (two, connecting rooms to include three teenagers + two parents), but was not informed of a website offer of 50% off if you bring children! buyer beware. (2) £1,000 a night rooms included one room without a single window! We were given rooms at the end of the wing, which overlook the service area. so the windows are 100% frosted. (3) received email saying they had booked us in for breakfast at 10:30! i replied asking for an earlier table at 830 or 9. Got not response. Emailed a second time. Reponse was i can have a table at 8am and 815am. (4) arrived at 6:30pm at the front desk. My 14yr old asked - "why is the check-in fellow so passive aggressive"? who knew that 14yr olds recognise passive aggressiveness? (5) at 6:45pm, asked reception where we could dine. Response was that all restaurants were fully booked until 10pm. (6) while checking in, receptionist said we (family of 5) could try to get seats at the bar of the Birnam where they would seat us without a booking. Walked over to the restaurant, where the hostess told us children are not permitted to dine at the bar. oh well (7) £1,000 a night room smelled of sewage two of the evenings. Something wrong with the drains. oh well (8) 2 of 3 nights didn't bother to do the turn down service. Not really an issue, except we ran out of tea! (9) v expensive. (10) v busy, meaning hard to book activities etc. Apart from the negatives above, it must be said the staff OUTSIDE of the hotel around the grounds, whether the golf pro shop, the archery, the argocat were extraordinarily helpful, kind and fun. Oddly, inside the hotel there was a consistently odd tone. Much be going through some internal upheavals or changes. Caveat emptor.
自動翻訳