Not the Best Experience this time round. The room was super cold as was the corridor areas. The fan in the bathroom would not switch off and I suspect the 35 degree setting in the aircon was not really correct, I don’t think the units were working at all. The room was not its cleanest which was not nice at all. Kinda disappointed but the staff were lovely . Room service stopped at 10pm so getting in from An evening flight you can’t order anything which was also disappointing.
A stay at Horizon by SkyCity places you in the heart of Auckland, steps from Sky Tower and SkyCity Casino. This luxury hotel is 0.6 mi (1 km) from Auckland Ferry Terminal and 0.3 mi (0.6 km) from Queen Street Shopping District.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at The Grill or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 303 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
2024.09.07
This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).
ホテルはスカイタワーの下にあり、階下にはおいしいデポレストランがあります。私が言いたいのは、ホテルが提供しているということだけです。 1日あたり500mlの飲料水2本、飲むのに十分ではなかったので、追加の水のボトル2本は実際にはチェックアウト時に16ニュージーランドドル請求されましたが、V i S Aはデポジットを持っていたため、ほぼ140元として計算しました。チェックアウト後に次の目的地への飛行機に乗るために、フロントの店員さんに二度聞いたのですが、全員「水の追加料金がかかる」とのこと…これはあまりにも理不尽です…。
2022年に開業したHoliday Inn Express Auckland City Centre, an IHG Hotelは、オークランドにある非常にお勧めの施設です。当施設はブリトマート駅から600m、オークランド国際空港から27kmと、便利な立地です。付近にはスカイタワーやオークランド博物館、クイーンストリートがあり、観光に大変便利です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。オークランドの当施設には、併設の駐車場があります。このホテルの清潔度は非常に高く評価されています。ご家族連れのお客様に、このホテルは常に高評価をいただいております。
ゲゲストTLDR: no aircon, constant power cuts, paper thin walls.. Where do I start. First off there’s no aircon so the rooms are hot and uncomfortable. There are ducted low speed fans which don’t do much. But the biggest problem is the fact the rooms are on what I believe to be motion sensors or some kind of timers so ALL power turns off every 25 seconds, this is not an exaggeration. This includes the lights, jug, the fan - everything. I stubbed my toes in the dark because the lights turned off while I was walking around, and they wouldn’t turn back on. Showering in the dark due the lights constantly on and off. Good luck making a coffee, showering, watching TV or anything without that being interrupted by constant power cuts which drive you mad. I booked the small room. They look small in the photos but even smaller in person and I felt like I was suffocating, the rooms are tiny so heat up like crazy. The smallest hotel room I’ve ever seen. Also the walls are paper thin so I could hear my neighbours conversations word for word.. even with ear plugs. If there was air con and sound proof walls, I could have put up with the extremely small space. Terrible experience. Don’t even bother with this place. The Abstract had a lot of potential as they have decorated it very nicely but they have let themselves down. It is also in a dangerous area of Auckland central so you will want to make sure you are back in your room by dark, lots of drunk homeless people around. After my first night of zero sleep due to the heat, stuffiness and neighbours chatting, I complained and had my room kindly upgraded to a larger one, but the same issues remained of constant power cuts and no air con in that room too. At least it was a bit cooler due to being larger and an extra window, also had no neighbours.. The customer service was pretty good. There is no parking on site so you have to park in a carpark building across the road. The food in the restaurant was average but has a beautiful outdoor dining area which was the highlight.
This property has much to offer but let's themselves down on the smaller details. Rooms were huge and well appointed, quiet, great off street parking and extremely comfortable. However many items were not overly clean, outdoor area littered, window sills, oven, microwave, fridge and crockery/cutlery needed attention. Before daring to eat off crockery or drink from glasses (that were filthy) we had to clean, they were unhygienic. Oven had leftovers on the base, microwave had splatter from previous guests and fridge was not clean. Given COVID I would have expected a much higher level of cleaning however they have obviously relied on previous guests to clean sufficiently, this was not the case. However when we addressed with cleaning staff they were lovely and accommodating and cleaned window sills. We arrived at 1700hrs we had anticipated an earlier arrival but due to flight delays we were a few hours later (reception open until 1900hrs so we were not concerned) however was closed. We called the number on the door and were given a lockbox number, keys retrieved to room but they had not been allocated and we could not access. Thankfully another couple had already called reception and they were en-route so this problem was solved quickly. Also staff advised that we had been inadvertently charged twice and refund was in process however 7 days later no refund for over-charge has been processed. This is a great property, cleaning ladies were lovely but Management just need to get the basics right. Reception should be available as stated, rooms and amenities should be cleaned and outdoor areas need attention. I would stay here again and I can recommend but please Management address the issues we have raised. This will elevate your property rating considerably with little effort. I would have liked to address these issues directly with Management however as we were busy and office often closed, we did not have the opportunity to address directly when we were in residence.