エンバシー スイーツ バイ ヒルトン オースティン アーボリータム(Embassy Suites by Hilton Austin Arboretum)

This is my go to when I want to stay in NW Austin. Plenty of free parking in hotel lot. Easy friendly check in. Drink coupons for free happy hour! Beautiful indoor atrium. Elevators could be a little faster or they need to always run both. Rooms are spacious and have a separate living area , kitchenette with small refrigerator, coffee service, and microwave. Bathtubs need some TLC attention or need to be replaced with walk-in showers. Terrific complimentary made to order breakfast is my favorite in Austin. This is my home away from home.

This property has not been updated in a long time and is showing its age. The staff was friendly although they appeared understaffed often especially in the housekeeping department. That being said, the property is in a good location and there are a lot of food and activities available nearby.

Ordered Preferred snack package. It wasn’t in our room upon arrival. Front desk corrected this. Day 2 I had to call again for the snack tray. If I’m paying almost $80 for approx $15 retail value snacks, you best have it in my room and on time! Food options for dinner were just ok. Coffee could be stronger. Breakfast was pretty good. Room and lobby furnishings worn- needs updating. Registered for 3 guests- enough towels for 1 1/2 guests.

The shower did not have enough hot water either on Saturday night or Sunday morning. I texted the same lady that asked how things were going right after check in and told the front desk at check out. No response Breakfast was good though

Our stay was terrible. I got stuck in the elevator. I cut my hand on a chair that was so old and had a nail sticking out of it. The room furniture was dirty. There was no hot water in the shower. I will never stay there again I did put in a request for the assistant general manager manager Christie to call me.

Hot tub not in working order, pool had visible floating debris, not a color that speaks to cleanliness. Trash left all over hotel from evening through next day and till checkout.

The first room we were assigned the bathroom was flooded and the carpet was wet in the hallway. Luckily, they were able to assign us another room. The second room we were assigned had no hot water when we tried to take a shower on the last morning. Last time I will stay at that hotel

The breakfast option is the best. The staffs very friendly. To bad when we arrived there were an electrical problem, so we can’t access our room with the card Someone had to help us open the door.