Holiday Inn Express & Suites Austin NW - Four Points

房間乾淨，服務周到

總體來説性價比一般，房間沒有拖鞋和牙刷牙膏，去問了前台，衹有簡陋的一次性牙刷牙膏，也沒有飲用水，早餐一般，種類較少，九百多一晚不如住邊上的hayyt place了

The breakfast was limited in the food offered and the time that it was offered as well. Coffee was ok but the creamer containers not very clean. Disappointed. I have stayed at this location before and remembered it being better.

The room above us sounded like someone was running sprints all night and through the morning tell about 7:00 am. I told the front desk but they didn’t seem to care much. I’ve stayed here about 5 times over the past year and always in joyed our stay. I will stay there again but on the third floor next time.

I was assigned Room 100 initially yet keys would not work . Maid service let us in but told us they had issues with the keys. I go upfront and front desk assigned another room on third floor. We came back later that night. Front desk clerk, Tyler, not calm after hearing complaint about noise in hotel. The noise was so loud I could hear when I walked into front area. There was three customers at desk. The first two had problems with their room key as well. Hotel system showed available yet once key given room actually had another's luggage in room. Tyler not calm & collected as said "This is crazy. I need to get my Manager as this is crazy!" I had to put $100 deposit for room when I paid before already. My deposit will take 5-7 days to return to my acct. I will NOT stay at this hotel.

Nothing spectacular. Everything you would expect from a Holiday Inn. Nice and clean rooms and common areas. Decent breakfast (sausage gravy was the best part). Overall a good stay for a one night business trip.

I tried contacting ********** to get a refund on my stay, but this hotel refused. The room is nasty. The floor is stained. It smells like smoke and mold. There’s hair in the shower that I haven’t used. There was a drink spilled all over the elevator that we told the front desk clerk about last night and he said day shift would deal with it. Housekeeping had to ask permission from management to get us a towel for our SECOND night. It’s one of the worst hotels I’ve ever stayed at and if this is how Holiday Inn conducts business and treats it’s guests, I will never stay with them again and I will make sure no one I know ever does again either. This place is disgusting and I feel I should be refunded for a horrible, horrible stay that I have to suffer through one more night because I can’t afford to cancel and not be refunded.

With our son in school across the street this is becoming our new home away from home. Always clean. Staff is always friendly and helpful.

Excellent location for the access to the lake area and dining. Wonderful room size. Bigger than I expected. A decent free breakfast. The buffet needs some potatoes or grits, remember Texans like that.