ホテル アデ(ADE Hotel Bacalar)

The layout around the pool, where breakfast was served as well, was unique and inviting. They were super pushy about having to tip the staff a certain amount for serving breakfast. There were signs on every table about this. It wasn't possible to leave the key at the reception for whilst going swimming in the laguna, as the guy said he couldn't promise he's be there later on.

It is clean, it is centrally located and the service is in very good condition

We checked in and then walked out, booking another hotel. It is not as described, with no restaurant, breakfast only between 9 and 10am, a very unpleasant looking pool, poor quality rooms and parking on broken ground to the side. Stay well clear.

Very nice and friendly staff.

Internet was very bad, the tv wasn’t working at the beginning I told the reception and the answer was almost all the people who stay with us are from Europe and they don’t watch tv, only Americans like to watch tv eventually they came to fix the tv and not with the best actitud, also they offer parking and is only 4 spots and you have to use the street if you find something, they don’t allow you to bring your own drinks to the pool, the guy and owner at the reception wasn’t that friendly, breakfast was whatever the second day I ended up getting breakfast outside, also they give you instructions if you leave the room don’t leave any light, fan or a/c on at all and was not even a suggestion was almost like an order overall if I go back to bacalar I’ll stay on a different place

Warm welcome by the owner, who gave is a guide he wrote about Bacalar With all the hotspots And Nice restaurants but also practical tips. The sup Tour we booked by the hotel was also great!! Thanks for a great stay in Bacalar.

Nice break in bacalar Staff very friendly Clean and good value

There was a mix up with my reservation and the owner was outrageously rude and aggressive. I used *********** to make a reservation. When I tried to pay I was told that I should pay at the hotel. I arrived at the hotel and at reception was a very nice woman who spoke NO English. I tried to pay but was told that the internet was down. She showed me to my room. I made the assumption I would pay when the internet was working. I went to bed around 1 a.m. Shortly after someone knocks on my door. I opened it and there were three men staring at me. The owner (I assume) then flies into a tirade about how I had not paid and that I wasn’t registered. EXTREMELY RUDE. EXTREMELY AGGRESSIVE. Rather than, like a normal person, assume that there must have been a mix up of some sort because your average American tourist doesn’t go to Mexico to squat in mediocre hotel rooms in iffy locations, this man just became more aggressive and used no reason. There really is no need to give more details. Just avoid this place. The owner displayed a volatility that was very disconcerting, particularly in the middle of the night with his squad standing behind him. Crazy stuff. TERRIBLE experience. I almost left Bacalar the next day because of it.

I don’t know in what universe it is acceptable to give two friends a room without a door for the bathroom. We rented two bikes and both of them were uncomfortable (wheel hitting the brake while cycling and seat too low). There is no complementary tour with the reservation, as it is advertised here. On the other hand, the staff was super friendly and the service was good.