バート・リッポルサウ＝シャプバッハのBurgbachfelsenホテル

Gezellig goed verzorgd kleinschalig hotel. Perfecte tussenstop in het prachtige Zwarte Woud als je onderweg naar Italië / Oostenrijk/ Zwitserland bent. Prima verblijf, mooi groot familie appartement met voldoende slaapruimte voor 4 volwassenen. Wat je niet ziet op de foto’s is dat achter de banken in de woonkamer nog twee slaapbanken zitten waar je prima op kunt slapen. Het boeken van een t****e kamer is niet nodig voor een overnachting. Wat wel heel erg fantastisch was was het ontbijt. Zeer goed verzorgd. De host maakte vers gebakken eieren / roerbak ei met spek. Zoet, hartig, verse broodjes. Top! En onze Mechelse herder was ook welkom!!

まず、このホテルの場所についてお話しましょう。黒い森の山々では、現在オフシーズンです。ホテルの設備が十分に活用されていない可能性があります。 WI-FI信号がない場合があります。多分これは彼が私にくれた部屋の床に関係しています。 2階のWI-FI信号は非常に良いですが、3階のWI-FIは本当に悪く、それがないのとほぼ同じです。私は2つの部屋を変更しました。ホテルにはレストランがありますが、申し訳ありませんが、朝食以外のサービスは提供していません（別途ご利用いただけます：1人あたり12ユーロ）。夕方の山の気温は5度以下です。部屋に暖房がないので、受付に電話したところ、受付が出て利用できませんでした。何度も懇願した後、ようやく開封し、2時間保温しました。早朝から午前6時まで電源が切れ、翌朝早く風邪を引いた。部屋には電気ケトルがなかったので、フロントに行ってお湯を飲みたくなりました。ごめんなさい、いや！今後、ホテル、特にCtripの海外ホテルを予約する際には、ホテルの設備とCtripが提供する正確性を確認する必要があります。

Let me start with the thing that made us leave asap: there was dried up urine all over the toilet seat and floor. I have been travelling a lot and have over 100 hotels only on *********** and probably an other 100 hotels through work and other agencies. And from those 200 hotels this is the fist time I have arrived at an hotel and just walked out and decided to stay in an other hotel. We did arrive at the hotel and the parking is just in front of the hotel, there are no safety measures, there are no gates or fences or lights, so your car is not any safer here than next to the public road. But nevertheless the hotel asks a fee of €10 for parking there. The lobby of the hotel feels like an 80's techno club: dark, black&red painted and decrepit. So after checkin we arrive at our room and put all our suitcases down (didn't felt safe to leave anything in the car) and we sit down at the bed for a moment. At that moment I noticed a black hair next to the pillow. So we take the sheets of the bed and there are multiple hairs all over the sheets. the sheets looked clean at first sight, so I don't know if it were the housekeepers hairs or the previous guest. So we clean the hears from the bed ourselves and I went to the toilet, the toilet cover was down, but the seat of the toilet was full of yellowish dried-up urine. Not just a few drops that somebody could have missed cleaning, but at least 20% of the seat was covered. This made me almost puke and I did notice that the ground was covered as well. I went to the reception, but they clearly don't like to deal with complaints, because they wouldn't help us. When I felt that the discussion was going nowhere and the receptionist was getting angry we just left and tried to contact the hotel via ***********. I've had a great experience with the customer care center of ***********, but unfortunately even they never got any response from the hotel. to the point that they even gave me the direct contact information of the hotel. I'm not a difficult person, mistakes can be made and everybody deserves a second chance, so the thing that bothered me the most was just that there never came any response or excuses from the hotel. Not to me or to their partner, ***********. there are plenty beautiful places and hotel in the Black Forest, enjoy your time there, just go in a large circle around this hotel.