バイアースブロンのBurgruine Tannenfelsホテル

Gezellig goed verzorgd kleinschalig hotel. Perfecte tussenstop in het prachtige Zwarte Woud als je onderweg naar Italië / Oostenrijk/ Zwitserland bent. Prima verblijf, mooi groot familie appartement met voldoende slaapruimte voor 4 volwassenen. Wat je niet ziet op de foto’s is dat achter de banken in de woonkamer nog twee slaapbanken zitten waar je prima op kunt slapen. Het boeken van een t****e kamer is niet nodig voor een overnachting. Wat wel heel erg fantastisch was was het ontbijt. Zeer goed verzorgd. De host maakte vers gebakken eieren / roerbak ei met spek. Zoet, hartig, verse broodjes. Top! En onze Mechelse herder was ook welkom!!

Let me start with the thing that made us leave asap: there was dried up urine all over the toilet seat and floor. I have been travelling a lot and have over 100 hotels only on *********** and probably an other 100 hotels through work and other agencies. And from those 200 hotels this is the fist time I have arrived at an hotel and just walked out and decided to stay in an other hotel. We did arrive at the hotel and the parking is just in front of the hotel, there are no safety measures, there are no gates or fences or lights, so your car is not any safer here than next to the public road. But nevertheless the hotel asks a fee of €10 for parking there. The lobby of the hotel feels like an 80's techno club: dark, black&red painted and decrepit. So after checkin we arrive at our room and put all our suitcases down (didn't felt safe to leave anything in the car) and we sit down at the bed for a moment. At that moment I noticed a black hair next to the pillow. So we take the sheets of the bed and there are multiple hairs all over the sheets. the sheets looked clean at first sight, so I don't know if it were the housekeepers hairs or the previous guest. So we clean the hears from the bed ourselves and I went to the toilet, the toilet cover was down, but the seat of the toilet was full of yellowish dried-up urine. Not just a few drops that somebody could have missed cleaning, but at least 20% of the seat was covered. This made me almost puke and I did notice that the ground was covered as well. I went to the reception, but they clearly don't like to deal with complaints, because they wouldn't help us. When I felt that the discussion was going nowhere and the receptionist was getting angry we just left and tried to contact the hotel via ***********. I've had a great experience with the customer care center of ***********, but unfortunately even they never got any response from the hotel. to the point that they even gave me the direct contact information of the hotel. I'm not a difficult person, mistakes can be made and everybody deserves a second chance, so the thing that bothered me the most was just that there never came any response or excuses from the hotel. Not to me or to their partner, ***********. there are plenty beautiful places and hotel in the Black Forest, enjoy your time there, just go in a large circle around this hotel.

ホテルは村の端にあります。幹線道路から右に(または村から左に)歩いて道路に入ります。駐車するか、駐車場の左に歩いてください。あなたは駐車することができます。私はそこにいます。私の家は古代にあります。あなたは、テーブル、座席、エキストラベッド、(座席付き)を含むダブルベッド、広い部屋、部屋、部屋、トイレを備えた広い部屋を持つことができます。ホテルの側にはバルコニー(黒い森の美しい景色)の部屋もあります。あなたがリビングルームに入り、インテリアと砂に入ったとき、それはすべてきれいでとても心のこもったように見えます。プールには子供、男性と女性の服、そして部屋があり、レストランはとても快適です(私たちはたくさんの木があるのでオーストリアを思い出します)。夕食も美しく、とても心温まるように見えます。朝食は(広い)カフェテリアで構成されています。ホテルのレストランもとても興味深いです。近くに広い外テラスがあります。スタッフはとてもフレンドリーで、ゲストができるだけ楽しむように最善を尽くしています。散歩や村を訪れるのに最適です。