セレス スプリングス リゾート(Seres Springs Resort & Spa, Singakerta)

Beautiful location, lovely rooms (garden vila with a private pool is amazing), friendly staff, however, a bit uncapable waiters (we waited for 1.5h to get couple of appetizers, pizza and drinks).

We stayed here for 4 days with our 2 year old and from the minute we stepped through the door the service was exceptional. The staff are attentive, kind and friendly. We were really happy with the breakfast buffet, swimming pool, kids club and cleanliness of the place. We hope to come back again. The only problem was the location is far away from shops if you wanted to grab something quickly you would have to order a taxi or grab. Overall we had a fantastic trip and would come back again.

The room is very clean, view from the room is nice, but location is a-bit deep inside Ubud, which you need to use their local taxi to go out from Seres. We stay at Seres to celebrate a birthday which the hotel made a nice decoration to the bed & gave a complimentary birthday cake

Location can be good if you wish to stay with no disturbing. It can be inconvenient if you wish to go central. Service-wise, I have to compare apple to apple which is my previous stay in 5 star hotel in Bali central. I stayed in Pool villa (lower). Seres, as of July 2022, resort no longer offer any shuttle bus nor activities so I feel quite lack of services too. Service quality as in 5star hotel, english level of staff and some housekeeping details can be improved. My first impression was really disappointing when I checkin because of this 3 factors 1. I have to wait 1 hrs before checkin 2pm when I arrive in 1hour. Generally many hotels in singapore and bali also allowed me to go in earlier. 2. Even after they take 1hr+ of preparation , both 2 phones in the room were not working. Then I needed go upup to tell them and then it took 30mins to fix. And no lightbulb in my standing light too. 3. Near the bed, many insects body and part of wings left over hear & there. This was really bad but next day improved which means that first day housekeeping was not done well. Cleaness & Amenities, Bedding are really dusty so I started blocked throat and coughing once I sit down which never happened to me in my 7days in bali. Overall, it can be good stay with good experience of pool villa & floating breakfast (you must try if you are in pool villa!) This hotel, its quite young as 5year old, need many improvements in terms of service & housekeeping if they need long-run. I paid Sdg$200 per night so I would say 8tar in terms of value-in-price. I will not comeback. Thank you

Overall speaking, the hotel is really nice. All the staff is super friendly. On the other hand, it's a bit out dated and redecoration of some area's and the hotel rooms would be good. The hotel is around 15 minutes by taxi way from Ubud city center. Hotel is helping to get a taxi which costs around 6 USD. Unfortunately we had some issues with ants. Breakfast is quite nice, but there is also room for improvements (pancakes were rare in the middle). Dinner and room service menue is really nothing special and you can get better food at lower price outside. Nevertheless, the rooms with private pools are nice and offering really good value for money.

Love the view of the hotel room. Staff were friendly and accommodating too.

Great

Excellent experience. Super friendly service. The Sutera Villa is worth the price, with all the conveniences you could ask for. Great environment and jungle ambience. When we went, only one restaurant was open which was a little limiting - although the food was good. Definitely recommended if you want a secluded, private stay in the middle of the jungle.