マルディカ プライベート ヴィラ(Mardika Private Villa)

Warning: Mardika Villa in Kedewatan, Ubud, owned by Ibu Dayu Mardika, reviewed excellent and given 8.3 rating on Agoda is a total scam! We arrived with high hopes, only to be met with appalling conditions. The villa was dirty: TERMITE Invested Villa, bugs and worms marching on the floor, torn curtains, grimey bathrooms, ant infestations, bugs on the bed, showcasing a complete disregard for the basic standards of hospitality. Not to mention yellow stained bedsheets and foul-smelling pillowcases. We tried to put up with the situation, cleaned the villa ourselves and stayed for one night. But when we woke up, we found more bugs on our bed and on the floor! Imagine if the bugs went inside our nostril or ears while we sleep! The doors and windows did not have proper sealant, that’s how the bugs come in continuously. We decided to end our stay at once. We tried to resolve the issue through management and Agoda, but met with refusal from villa owner, who displayed lack of accountability and customer service. Her refusal to engage in any form of communication, even blocking us on social media, was unprofessional and personally insulting. We paid nearly $950 and pleaded refund for just $500 for the unused 3 nights, but we hit wall after wall, ghosted by Ibu Dayu Mardika. While Agoda was helpful and attempted to mediate, their offer of a mere $232 was disappointing. It seems Agoda is unfortunately caught in the middle of this unprofessional villa scam. Stay away from this villa and save yourselves the distress and disappoin**ent we endured. Don’t throw your hard-earned money down the drain!