アラム クルクル ブティック リゾート(AlamKulkul Boutique Resort)

Thank you so much for the wonderful singing with cake and decorations for my birthday 🎂. Cosy resort facing Kuta beach, and 10 min walk to big shopping mall.

Always helpful with a smile. Clean spacious rooms, garden pool is amazing. The gardens are beautiful. I will definitely come back again

Facilities are there but not the best, some are old and a little rusty. Lots of mosquitoes but the hotel has put in several effort to ensure that we are covered. Service was superb & love the lounge!

Очень зелёный отель, хорошее обслуживание, немного устаревшая мебель. В целом все отлично.

A very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing. On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests. Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff. The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.

酒店很一般。 衞生方面：公共衞生還可以，房間很差。廁所有蟑螂，到處都是黑黃的痕跡，陽台沙發很臟，根本不能用。被套枕套也有黃漬。 房間的燒水壺壞的。讓換一個，還是壞的。也不知道是不是沒換過來。 衣架都生銹了。每種東西感覺都非常老舊、不乾淨。房間也有蚊子。沒有防蚊液。 洗手皂用完不會主動幫換，洗髮水沐浴露也衹有小小一瓶，用完第二天不會主動加，要打電話去前台要。 兩個泳池都很小。 説實話，這種裝修和配置在國內比小旅館還差，就像8、90年代的招待所。 除了位置和外觀，幾乎一無是處。 400多一晚不含早很不值得。

Great place to stay great location close to everything and great staff working to do their best. It's that great I just booked 15 rooms and 4 villas for my friends to come with me really soon back to this place 🙏🏽 Thank you and we will see you guys again soon

발리 가성비 호텔이다 뭐다 많지만 진짜 가성비는 여기입니다 일단 서비스 호텔도 좋을뿐더러 비용도 적당하고 게다가 위치가 너무 좋습니다 그랜드 라왈론 이런데 가서 밤새 뒤척이지 말고 몇만원 더내고 여기서 푹주무세요