Maua Nusa Penida by Swiss-Belhotel

We came to Maua after our previous hotel cancelled within 24 hours of our arrival so trip.com organised a replacement. We hadn't looked at Penida but glad we ended up there as it was easier to visit the main island sights. Firstly, the location has stunning volcano and sunset views. They were incredible. The location as far as everything else goes however is only good if you do not need immediate access to a beach, bars, restaurants etc. There are a couple of homestay type restaurants within a 10 minute walk through what can only be described as a dirt track with many large, deep pot holes and puddles so get your hiking boots ready if you want to venture out. Everything else will need a taxi and they're expensive here. If you are happy to stay, eat and drink at the resort apart from day trips, the location is ideal. The staff were excellent. Linda gave us a very efficient and helpful check-in. The restaurant was quite slow but Ayu really looked after us, making our dining experiences more special along with the other staff. They were always very busy so i can only assume they are understaffed because it wasn't full of guests. The food was very well presented and (apart from the lamb chop which was like an old boot) mostly good quality with a good variety of healthy and regular, tasty food options. The breakfast has so many options, it was really very good. The Spa was good value and we had a very relaxing 150m treatment. 20 minute taxi ride from the harbour started at 250k. We negotiated the driver to 100k. Still more expensive than Thailand. The price of food here is quite steep and they add 21% service/VAT which is more than what you pay on Bali island. If you take a cab (or walk if feeling adventerous) to Crystal Beach, they have great food/drink options at reasonable prices. They have a no drone policy which is great, but be aware if they have wedding guests, you may have a drone flying over your 'private' pool/garden for a few hours which was very unsettling. After speaking to the manager, all was resolved quickly. We hired a taxi driver to take us to all of the east and west island sights, price 900k for the whole day (start 10am, arrive back around 6.30pm). All in all, this hotel is stunning and the rooms are great. The staff are simply excellent and we had a great experience on Penida. Thank you to the Maua staff for making the hotel a great place to stay.

Very Nice Staff Very nice resort view and all too nd all staff js very helpful

The Villas was spectacular amazing! Truly rejuvenating and the best place for tranquility..They have a cosy private pool for every each of the villas and I love it so much!Staffs were super friendly especially from the banquet team!I will definitely revisit Māua!😎

Service was great! Room was fantastic!

My husband and I were in Maua for our short trip to Nusa Penida during our 2-week honeymoon in Bali, and we can both agree without hesitation that Maua was absolutely the best hotel we have ever stayed at, not just in this trip but ever, in terms of overall experience. Upon arrival, we were immediately stunned by how beautiful view from the hotel reception area was when we walked down the stairs from the parking lot. We started to appreciate the aesthetics of the hotel even more when the manager, Ka Ka told us about the difficulties of building this hotel from scratch, especially transporting the construction materials all the way from Bali to Nusa Penida through the small and bumpy roads on the island. And as you stay there longer and observe more, you can really tell that a lot of time, effort and thoughts have been put into the architecture, interior design and environment of the whole place. We must say, however, that all has been paid off because the execution was nothing less than perfect. Maua consists of a number of private villas which were built on a mountain slope. We stayed at Villa No. 323 at the most bottom with a private infinity pool overlooking the gorgeous Gamat Bay with a sunset view. Buggies would be arranged for sending us down and picking us up upon a quick phone call, even at 5 a.m. in the morning one day when we wanted to watch the sunrise. The breakfast was the most generous and sumptuous we had in Bali and the presentation and taste was on point. The free flow pastries were a nice touch, and the French toast was the best I have ever had. We also tried their restaurant for dinner on one night and were very satisfied with their Western options. Needless to say, and I am sure all the guests would agree, the hotel staff members were what made Maua extra special - you can just feel that everyone working there were genuinely enjoying their work and happy about their life there, and they care about the well-being of the guests from the bottom of their hearts and it really shows. To the whole Maua crew, especially our dear friends, Dinda, Ayu, and Kaka, we would like to give a big thank you to you all for making our stay so memorable and flawless. Thank you for showering us with surprised snacks, late night cakes, welcome and goodbye drinks (and even giving us the recipe for it without us asking) and your warming smiles. The lovely conversations we had and the laughter we shared will forever stay in our hearts. We are missing our stay at Maua so much after checking out and would definitely visit Nusa Penida again just so we can stay with Maua.

Great place with a beautiful view 💯👍🏼

1.上午十二點半我們到達酒店 告訴我們下午兩點才可以入住 沒問題 我們提前辦好了check in 就出去玩了一圈 四點回來了 行李都已經幫我們放進房間的情況下 還讓我們在悶熱的大堂等了半小時 理由是他們要去找鑰匙 2.房間枕頭上有頭髮 床我們根本沒有動過 上面有一根長頭髮 且welcome card上面並不是我們的名字 可能是上一任住客吧但酒店給出的解釋是幫我們換了房間 卡片沒換 這件事他們沒有道歉且態度不好 重複了三次 如果你覺得不滿意你可以換回原來的房間 在理直氣壯什麼 我們從去辦理入住到人進去 有四個多小時 自己沒換卡片變成我的問題了？ 3.最無語的應該是他們的晚飯吧 海鮮自助 四個人1500rmb 最好的菜是烤蝦和烤魷魚 是我們在島上吃的最貴但最差的一餐 4.如果你不介意吃飯的時候蒼蠅滿天飛 你就住吧 在峇里島住了八天 這並不是我們住的唯一一家餐廳露天的 但是衞生環境差的令人髮指 用過的餐墊擦都不擦 抖一抖就給下一桌客人用 十幾衹蒼蠅圍着你轉 你邊吃飯邊趕蒼蠅 自助晚餐的時候蒼蠅掉進意麪裏 服務生直接拿夾子夾出來並且把那個夾子擺回去給大家用 換都不換一下

硬件設施不錯 下水有點慢但能接受，槽點的話就是餐廳 首先早餐是點餐式 一個主食一個甜點一杯飲品多的額外付錢，上餐挺慢的第一天不知道情況從點到上起半小時 耽誤行程 ，在餐廳吃的烤串味道不錯 第二天送去房間的都糊了Ps餐廳消費不低 周圍沒吃的 下山有段路程

大大超出預期的酒店，一流的服務、SPA，安排了非常好的私人泳池景觀，而且晚餐的駐唱，非常給力，給我和我太太唱了最喜歡的3首歌，還會西班牙語。