High praise to the Valet staff at this hotel!! We had concerns after reading reviews on other valet staffs at hotels in the area we stayed in that our car would be safe. Every attendant we encountered was prompt, courteous & friendly.Our car was unharmed. We felt another bonus of this hotel is they have a pull off area for check in & out and for picking up & dropping off our car.. Our 3 star rating relates to the carpet, sofa,mattress & bedspread in our room.They all need replacing. Otherwise we would have given them a higher rating.The bathroom seemed more up to date & was very clean. We did not require maid service so nothing to say in regards to this service. We stayed on the 12th floor in a King with a sofa room & had a somewhat limited but great view of the harbor & across to the football & baseball parks. As a bonus, this HGI had security guards visible at all times. Another bonus is you can enter a Starbucks from the hotel lobby. We did not dine there but did stop by the bar one evening. We understand employees in that area are ready to go home by the end of their shifts, but instead of telling us it was closing time they just promptly turned off the lights & walked away. We felt there was a better way to have handled this. To summarize, we would say that we were very happy with our choice for our stay in the Inner Harbor area & would stay there again.. We looked at the pros & cons of EVERY hotel in that area & were glad we chose this HGI.