ザ ロイヤル コンフォート(The Royal Comfort)

It's a very bad experience with this hotel. We had booked through Make my trip during mid of November 2023, our booking was from 14th December 2023 to 17th December 2023. Booking was confirmed on advance full payment on Make My Trip. After this MMT sent messages ,that the hotel authorities are waiting to welcome us, this kept us in happy mood, and we started our journey on 13th December, A person from the hotel reception called us and said ,,we are denied the booking, room cannot be given as they are having payment issues with Make My Trip,since long time, this information was given to us at the Nth, hour of our journey. We requested him to allot room through the hotel side as we had started our journey, for this he said,they had canceled our booking and given to others, and hotel was sold out. This is very unfortunate that the hotel business doesn't support ATHITHI DEVOBHAVA, we felt very bad by the attitude of the hotel, complete travel was upset and ,we were constraint to go back ,as other hotels were also full. Please carefully check out Make MY TRIP and this hotel before booking.