ホテルからの返信: Dear Valued Guest,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Thank you and have a pleasant day.Yours sincerely,Le Fenix team
ホテルからの返信: Dear Valued Guest,Thank you very much for your review and comments. We appreciate that you took the time to write to us on guest review. Thank you and have a pleasant day.Yours sincerely,Le Fenix team
K.Takano-Katcha
スーペリアルーム
宿泊時期: 2026年2月
出張
10件の口コミ
6.0/10
投稿日: 2026年3月10日
カーテンを閉めるとびっくりするくらい部屋が暗い。
ホテルからの返信: Dear Valued Guest,Many thanks for taking time to write to us regarding your recent stay at Le Fenix. The experience you describe here causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you during stay at our hotel. We are most concerned with the satisfaction of our guests and your feedback is a great value to us which need to be addressed and will inspire us to strive harder for our future guests. Yours sincerely, Lefenix Team.
匿名ユーザー
スーペリアルーム
宿泊時期: 2026年1月
一人旅
4件の口コミ
6.0/10
投稿日: 2026年3月29日
お値段に合致してます。部屋は静かでした。
ホテルからの返信: Dear Valued Guest,Many thanks for taking time to write to us regarding your recent stay at Le Fenix. The experience you describe here causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you during stay at our hotel. We are most concerned with the satisfaction of our guests and your feedback is a great value to us which need to be addressed and will inspire us to strive harder for our future guests. Yours sincerely, Lefenix Team.
ゲスト
スーペリアルーム
宿泊時期: 2026年1月
一人旅
1件の口コミ
9.0/10
非常に良い
投稿日: 2026年3月14日
まあまあです。清潔でした。
原文を表示Googleによる翻訳
ホテルからの返信: Dear Valued Guest,Thank you for your wonderful feedback. We are pleased to learn that our staff provided excellent service during your stay.Yours sincerely, Le Fenix team
ホテルからの返信: Dear Valued Guest, On behalf of Le Fenix Team, please accept our apologies for all inconvenience that you met during you stay with us .Conscious that my explanation do not erase the unsatisfying experience you have been through and fully understand your dissatisfaction. Feedback such as yours that enables us to reinforce the quality of our hotel and service. Your remark on cleanliness has been carefully noted by our housekeeping teamBest RegardsLe Fenix Team