ホテル スカンセン バステッド

Great location, just by the tennis courts and seaside. We were here during low season, but can imagine it being lovely during summer. For winter, they have a sauna built over the waters where one can plunge in if overheated. Love it.

Although my stay was for a business conference, and not for tennis or spa (!), it was a beautiful location and a very peaceful place to stay. The staff were excellent - very friendly and helpful, and informal in a good way :) so it was easy to chat with them. Nice cosy rooms (I was in the main building) and again the location is just wonderful.

I am writing to express my dissatisfaction with the service I received during my recent visit. From the moment I arrived, I felt more like a burden than a valued guest. The staff was inattentive and dismissive, and it seemed like they were uninterested in providing a pleasant experience. Not only were my requests handled poorly, but the overall atmosphere lacked the warmth and hospitality that one would expect. Simple courtesies were overlooked, and there was a clear lack of professionalism and care. This experience left me feeling unwelcome and disappointed. As a guest, I believe it is essential to feel appreciated and respected, and unfortunately, this was not the case. I hope that necessary steps will be taken to improve the service quality and ensure that future guests do not have to endure such an unpleasant experience….