「From the beginning of my arrival to the hotel it is not as much welcoming, from security guard to the receptionist, upon check in front desk staff is not as friendly which really turn down my mood, for my room it is perfect for the balcony it’s a plus, but the a/c not so much, when I called front desk a guy answer the phone and told me to adjust but I replied it doesn’t work, so he say he will send maintenance with an upset voice but the maintenance never came and I have to sleep with sweat. Overall it’s okay but not great.」