BADLY MANAGED 2 years ago the first stay and it was bad in many senses Functionality, consistency are factors which counts to judge a hotel. Luxury is up every one and for many to stay in a hotel it's luxurious Not for me, in the past 23 years I stayed up to 240 nights per year in hotels (ACCOR since they exist) across Asia and they set the standard. This hotel here is lacking in everything behind a Asian ACCOR standard, mind you we are a part of that world. Housekeeping does a half job Breakfast buffet the same every day, no Asian varieties like a fried rice or noodles, just booting old western food selection Results in booting head chef and non entrepreneur GM Both should not be here!
We stayed for 2 nights, 3 days. The rooms were lovely, clean and comfortable. The hotel was quiet and we were not bothered at all by connecting/neighbouring rooms.
The hotel cleaning staff were super helpful, took our rubbish bags and gave us clean towels when requested on the 2nd day.
I used the guest laundry and found it to be easily accessible and reasonably priced. Children found the gym to be quite entertaining.
Having the restaurant on site was great, the food was good, but truthfully the service at the restaurant could have been a bit better.
They were very busy so can understand long wait times, staff just didn’t have the best attitude about it, would be willing to give them a second chance during a less busy time though.
Overall The Sands by Nightcap Plus was a fantastic place to stay! Can not fault the hotel at all, would definitely stay again! :)
We were a group of 4 family members having a 5 night stay in a 3 bedroom apartment. Bedrooms were of an ample size and there was a large bathroom however the ensuite was a tiny bit small. There was nowhere to place your toiletries other than 1 shelf above the basin. Not a deal breaker at all though. Beds were comfortable. Water was hot. Airconditioning in the living areas was more than sufficient and there was an extra unit in the main bedroom. The size of the lounge/dining/kitchen area was more than ample. Netflix was a bonus as was free Wi-Fi. Can highly recommend. Close to restaurants, cafes, supermarkets, bottle shops, etc. We will definitely stay again.