ビーチローン ハウス ホテル(Beechlawn Hotel)

Just arrived home after a Birthday Celebration meal at the Beechlawn Hotel. We had booked for 5 for 7.30pm. After waiting a considerable length of time , we had to ask one of the girls if she could take our order. Someone came over and took the order. After nothing had come to our table for over 40 mins I asked if someone could check our order... It arrived about 10 mins after that, and a suitable apology given for the delay. So from coming in and ordering, it took the best part of an hour for our first course to arrive. That in my book is totally unacceptable. Unfortunately, we wont be back because of the abysmally slow service, which is unfortunate as the meals were quite good.

Great hotel Staff very helpful Fantastic value Thank you for a great stay Ate in restaurant which was very good Good location get the 9a or 551 bus or 9c Highly recommended

Visited here on the 6/5/2024 and unfortunately it was the worst customer service the place has ever had. Plenty of staff on and the place wasn't overly busy. We got sat down and asked what drinks we would like, when they were served the waitress then took our mains order, we finished our meals and stacked our plates then we waited 40 mins after we were finished (hoping for somebody to take our dessert order) for nobody to come near the table. We ended up getting up and walking out, got 2 kids meal with only one free drink, the other we were charged for and neither child received their ice cream after their meal either. (Almost £9!! For a kids meal including juice and ice cream, although not included on this occasion) The young girl who took the bill also had a bad attitude couldn't smile or use manners, took our payment but just left my bank card and receipt on the table without even handing it back. Better trained staff wouldn't go a miss so they would be able to acknowledge a table full of empty dishes and glasses. Should have just drove a couple more minutes up the road to Balmoral hotel, it has far better customer service.

Atrocious. Pre-booked a large family table for 17 2 weeks in advance for a family occasion. When we arrived placed across 3 different tables, which we got changed to two tables. During this time also told to get orders in soon as there was a wedding on ( pesky last minute weddings) Anyway kids had to sit on another table and starters ordered, 6/7 arrived, explained waiting on one more. That arrived after all eaten and cleared away. Over to main courses and similar experience however about an hour after starters. Again one main missed, and arrived when mains over. Explained to staff and told “ well everything came eventually “ Called to chat with Manager Tim on the Monday and explained the experience. He was apologetic however wanted to find out more and explained he’d call be back Thursday. Like our starter this didn’t arrived. Called again the following Monday, explaining again and like the Main….didn’t arrive. At every customer experience point it was a failure and probably my and 16 others worst dining/hotel experience.

Just back from a Family Wedding everything was absolutely outstanding from start to finish.The room was beautiful,food was excellent everyone commented on how quick the service was and staff were more than professional at their job.Highly recommend anyone to have their wedding here and to stay over you won't be disappointed.🌟

Decent pub grub was let down by the very poor attitude of one particular member of staff. Very bluntly told us she needed our table but we had not even been offered the dessert menu. No-one advised us at time of booking that there was a 2 hour allocation on the table. Put a downer on an enjoyable late afternoon girly catch up. The staff member in question (who we were advised in an assistant manager) needs a course in customer service. Doubt we will be back and judging by the number of negative reviews this place is struggling

Way beyond our expectations, this was a beautiful hotel. The staff were extremely friendly and attentive. The rooms were spacious and clean with beautiful decor. Was looking for somewhere cheap and cheerful but got so much more here. Food was gorgeous and plenty of it. The hotel bar was so homely with live entertainment. Would happily go back.

Went for lunch and asked for the sandwich and soup. They couldn't provide vegetarian cheese!! I asked if they had vegan mayo which they didnt have. I asked for a cappucino with oat milk which they couldn't make as there machine had milk . Disappointing

Not booked but got a lovely table in the conservatory area. Good service and lovely food with generous servings, including fish, burger and steak. Cooked exactly as required. Really a lovely experience all round. Will definitely return.