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Gorgeous, spacious and comfortable room! Meticulously clean! Ample lighting, comfy seating and work spaces. Plenty of electrical outlets and conveniently places switches. Large closet with brightly lit vanity mirror. DEEP soaking tub and large walk-in shower. Delicious complimentary coffees, teas, and shortbread cookies! EXCELLENT service. Perfect in every way. LOVED it. Thank you for making us feel at home.

Great location near pubs and restaurants. A short distance from sites to visit and nice walk to Titanic Experience. I booked a Deluxe Art Dec Room, and this was amazing. Perfect sleep aside from the music you could hear until 11pm but this didn't bother me as I put my ear pods and still fell asleep. The restaurant and the bar on site are a must try! Food and cocktails was so nice from breakfast to dinner. You can't go wrong! One last thing... went to see Sonny Fodera at the Custom House Square, so this was a perfect hub to be able to enjoy the show at a walking distance.

We were married in this beautiful hotel in 2020 and love getting the chance to return for a special treat! We stayed here for my birthday and some pre baby relaxation and had another amazing experience. The only downside was that we weren’t staying longer! We started our stay with a light lunch in The hotels pub The Cloth Ear where I had the best seafood chowder I have ever tasted! Following this we made our way to the harmonious underground spa where my husband enjoyed the hydrotherapy suite whilst I was treated to a soothing prenatal massage. We checked in to the most stunning suite which we received a complimentary upgrade to - (the four poster bed and luxurious “his and hers” style bathroom, wow!) :) We enjoyed some cocktails, (non alcoholic for me) which the wonderful staff in the award winning Cocktail Bar were more than happy to adapt for me. After a restful nights sleep we had a beautiful breakfast in the stunning surroundings of The Great Room restaurant. The breakfast was plentiful and topped off the most amazing stay. The staff in this hotel are truly a credit and each one we met enhanced our stay further! Thank you.

We chose the Merchant hotel to celebrate our wedding anniversary. We had heard so much about the Merchant and had high expectations. The experience did not let us down. From the moment we arrived until we left we felt like special guests. The ambience is perfect. A balance of luxurious surroundings, quality service, great food and drink, live music in Bert’s bar along with friendliness and a warm welcome. It is worth the extra expense. And it is expensive. But for a special treat you’ll probably not be able to top it. Only one or two hotels in the world that we have been lucky to stay in would slightly better it but it’s close to the very best. Our experience was slightly soured by being on the floor just above and in the end room right over the Roof garden where there was a party going on. The music was very loud but as the music was good and it finished at 12 we didn’t complain - then there was a fire alarm at 12.40! Spoiled the experience a bit but we will soon forget this and remember the overall sumptuous surroundings, great food and warm welcome everywhere we went in the hotel.

I went here with my friend and got spa treatments spending £100 each, as well as having food and drinks in the bar beforehand. The treatment was nice and the spa therapist was lovely. However I had a few issues previously with trying to book a treatment and the manager did not handle this well. We were also told there was a extra charge to use the TINY, very basic hydrotherapy suite and no access to the jacuzzi on the roof. When I told her this was ridiculous, especially after the money you’re spending on treatments I was told she could do nothing about this and that she would ensure we had the best experience on the day. There was no evidence of this apart from the nice spa therapist. I felt the manager wasn’t experienced in handling complaints and did not go out of her way to resolve my issues. The relaxation room was cold and uninviting. No magazines- just a jug of water. We left straight after our treatments. The whole experience from start to finish was disappointing and not what I would expect of a 5 star hotel. Won’t be back.

Only second stay at the Merchant, but as special as the first. Wonderful ambience. Stayed in the Victorian side, bed and bathroom so luxurious. Cocktail bar so cosy and intimate, Bert's has a lively atmosphere and breakfast next morning in the Great Room was executed perfectly with such attention to detail. All round a very relaxing night in the heart of Belfast.