Good facilities and good location , love this hotel and will stay in it if come here again
翻訳
ゲスト
デラックス 2 ダブルルーム
宿泊: 2024年1月
友達との旅行
1件の口コミ
2.2/5
投稿: 2024年1月9日
The staff kept pestering us to pay more deposit, even after my friend paid all the deposit for our entire stay for two bookings as she checked in first. Even when I checked in they asked me to pay more deposit, but staff couldn’t tell me why. They pestered me again later to still pay more and also asked my friend to do the same. My friend spoke Serbian and managed to speak to the manager whom finally told his staff that we have receipt of our full deposit and finally let it go.
Then again at checkout, they told us the payment hasn’t gone through from the third party agency even though I prepaid in full on Trip.com. They made me call Trip.com to then contacting this third party agency to release the money to the hotel. This then led me to be late for my transport to airport and having a ripple effect on everything for that day.
I will never use Hilton Hotel to stay in Belgrade anymore, the constant pestering and experience with the staff has left a very bad impression and taste in our mouths. Specially if they only listen to someone whom spoke Serbian.
I highly stress to stay somewhere else and avoid the headache of using Trip.com for Hilton Hotel in Belgrade as you won’t know which third party agency they would have booked through. Specially if you don’t speak Serbian, even though the staff speak good English, but can’t seem to see eye to eye if it’s not in Serbian.
翻訳
Cla41
デラックス 2 ダブルルーム
宿泊: 2023年3月
一人旅
157件の口コミ
4.5/5
非常に良い
投稿: 2023年4月2日
Excellent choice if you wish to stay in a a modern hotel not far from the center
翻訳
edtzh
キングルーム
宿泊: 2022年7月
一人旅
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2022年9月23日
Very pleased with the hotel stay. Super clean and friendly staffs.