クエスト ベラ ビスタ(Quest Bella Vista)

Quest Hotels have always been a good choice for me when staying away. Hotel staff were lovely and helpful and attentive. We had everything we needed for our trip. Overall it was a lovely and pleasant stay.

Very nice and clean. Good

一般般一般般

Everything about our stay was excellent. The friendly staff at the front desk went above and beyond for my daughters 13th birthday making her birthday very memorable. The room was extreamly clean and very comfortable.

We had a wonderful stay and everything was just great about the property and amenities nearby

'BED BUGS!!!' Our daughter was in bed on our 2nd night and watched a giant bed bug crawl out from under her mattress! We thoroughly checked all the corners of the beds and bedding and found signs of more being present. We asked to be moved and were moved to the room directly across the hall. The hotel said the room would need to be decontaminated but didn't give us any guarantees for our own bags and clothes. We now know Bed Bugs get into your clothing and can easily be transferred back into your own home. We watched and waited to see if the decontamination crew would actually go through and clean the room, but we didn't see anything. The next day a family with even younger children than ours were moved into the same room, with no apparent decontamination done...unbelievable! The new room we were moved into for the rest of the week was filthy. The floors were sticky, there were dirty trays with food and fat left in the oven. The fridge had dried food stains. The dryer was usable but was so loud that we only used it when we weren't in the room. The worst thing was the large amounts of black mould that was all through the bathroom cupboard. Due to the myriad of issues which left in our entire family feeling 'itchy', unclean and lacking in sleep we contacted the 'difficult to find' manager and advised him that we wanted a refund, only for the 2 nights of our week that we spent in the Bed Bug infested room. Our refund has been denied! Do not stay here under any circumstances!!!

First time stay at this property and my check in took over an hour to complete as room was not ready to occupy

Stayed for my Sons sporting event . Chose to stay here for what the apar**ent said it offered. But what a hoax NO Hot Water couldn’t shower am or pm my son couldn’t shower after playing his games Dryer wouldn’t work kept coming up as error and stopping so couldn’t wash and dry his football clothes each night for the next day of competition No Tv signal the antenna would only pick up a couple of channels so couldn’t come home after a big day to relax shower and watch tv. Told maintenance about these issues nothing was done or offered to fix the problems.I have emailed the hotel and sent them video of all the problems and haven’t received any correspondence back. No compensation or refund. I wished I’d looked into this property more as notice I’m not the first person complaining of no water … this is definitely a Legality problem they can’t keep taking peoples money and not supply HOT WATER … BEWARE don’t stay here this place needs to have authorities looking into this

Requested twin large bed config when asked. Got one large and one with 2 X singles. Check in far too long for 10pm just want key and go less idle chat