ヒルトン カンクン アンオールインクルーシブ リゾート(Hilton Cancun, an All-Inclusive Resort)

這次全包式度假體驗非常好，各種服務細節跟單位，菜品種類也跟豐富，各種類型的酒水，水果，甜點，很用心，還有音樂劇，水系帶動遊戲，內容豐富多彩，非常棒的度假體驗

About the about the Guest room don’t have it, supposed be is not included

Check in was 2 hours at the reception All dinner restaurant need reservation and reservation closed at 5pm checked in so late so we missed first night for dinner have to go buffet every meal till second night We can’t make reservations for the restaurant we want, because nothing available and only time available is 9.30pm and another night 10pm for dinner. We asked some new friends got the same answer won’t come back to this hotel anymore. We thought Hilton name should be something better than this.

My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service. We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue. Similar situation happened many times, staffs are unsure about most of the things. In the restaurant, we ordered foods and they took us over 1 hour to arrive. We requested for drinks or utensils they just simply forgot. With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip.

호텔 크고 깔끔하고 좋아요!! 음식들도 맛있고 근데 택시가 안 잡혀서 밖에서 다른 일정 보실려면 계획을 잘 짜서 다니셔야해요!! 택시는 호텔에서 불러줘야지만 나올 수 있는데 훨씬 비쌌습니다ㅠㅠ 위치가 너무 아쉬워요,,, 가서 차 렌트하실거면 추천합니다~!

Clean, beautiful hotel. I’ll definitely be back ! 10/10 experience especially cause they had entertainment.

it was really nice experience. Especially, my kids really liked kids club and swimming pool.

不會再選擇第二次的酒店！ 交通: 作為品牌五星酒店，居然沒有shuttle bus. 打車就9.5km，還價後還要US$40，Uber 用不了！ Check-in: 辦理入住的時候Tropical view 就是一望無際的 jungle view。 花了200刀升級到海景房，前台的人還説這是他給的超級優惠價，千萬不要告訴別人，呵呵！ 大堂：也許7月底還是旺季，大堂每天都是亂哄哄的扎堆的人！ 我以為我選擇不在7字區的酒店，圖的就是酒店新點，人少點。 是我想的太天真了！ 房間：乾淨簡單，空間還算大。 廁所玻璃隔斷透明，各自評論吧。 Kids club：這是我忍不住吐槽的，我帶個4歲不到的娃，就衹能玩酒店前面的splash pool！ 表格上滿滿的活動項目，4歲以下不能參加！帶孩子來度假，住個330刀的酒店，玩來玩去就一個splash pool！ 對4歲不到的孩子很不公平！ 沙灘的還是是黃褐色的，邊上都是海藻！味道很腥！

Hôtel tout compris avec de grandes piscines chauffées , et une vue imprenable sur la mer ! Chambre très spacieuse pour nous qui étions trois, nous ne nous sommes pas sentis à l’étroit. Propreté impeccable partout malgré le monde qui circule dans cet hôtel. Séjour parfait pour du repos, je recommande vivement !