ホテルからの返信: Dear X7909CRjulim, Thank you for taking the time to share your extraordinary experience with us and for posting this wonderful review. We are delighted to hear that our location near Hyde Park Corner station was ideal for you to run the London Marathon and exploring the city the days prior to the event. We are pleased to learn that you had a very comfortable stay and that our staff went above and beyond to assist you, from helping with your last minute requirement before the race to the little surprise to congratulate you for completing such an endurance test like the London Marathon, once again many congratulations! We truly appreciate your feedback regarding the cigar smoke concern and we are glad to hear that it was not an issue during your stay. We go to great lengths to act on our guests’ feedback and we are genuinely satisfied to read your comments. The team and I look forward to welcoming you back for another enjoyable stay in London. Sincerely, Pablo Dafonte Rooms Division Manager
ホテルからの返信: Dear kendrahyp, Thank you for taking the time to share your experience with us and for posting this wonderful review. We are pleased to hear that you enjoyed your stay, our prime location overlooking the Royal Hyde Park, our curated and comfortable accommodations alongside the service provided by our attentive and professional team. We are delighted that you enjoyed our distinctive chauffeur service, which enhanced your overall experience by offering the opportunity to explore the city or be driven in style to a nearby restaurant. The team and I look forward to welcoming you back on your next stay in London. Sincerely, Pablo Dafonte Rooms Division Manager
ホテルからの返信: Dear 170keatonh, Thank you for taking the time to share your extraordinary experience with us and for posting this wonderful review. We are thrilled to hear that your stay surpassed all expectations and redefined excellence. Your description of our rooms and accommodations truly captures the essence of the experience we aim to deliver to all our guests. Moreover, we are delighted that our dedicated staff played a significant role in elevating your stay to extraordinary heights. Their warmth, attentiveness, and genuine hospitality are the backbone of our culture of service, and we are delighted to hear that they made you feel like royalty throughout your time with us. The Wellesley Knightsbridge Hotel will always be your sanctuary in London where to enjoy our hospitality, curated facilities, and mouth-watering espresso martinis. The team and I look forward to welcoming you back for another unforgettable experience at The Wellesley Knightsbridge Hotel. Sincerely, Pablo Dafonte Rooms Division Manager
ホテルからの返信: Dear aejyld, Thank you sincerely for taking the time to share your wonderful experience at The Wellesley Knightsbridge. We are absolutely thrilled to hear that from the moment you stepped into our lobby, you felt right at home. It is fantastic to know that Gabriela and the rest of our team made such a positive impact with their exceptional service and attention to detail. Our team takes great pride in going above and beyond for our guests, and I am incredibly proud to see their efforts recognized through your feedback. It is truly wonderful to hear that you found your room to be both immaculate and elegant, and that our housekeeping team and butlers ensured your every need was met during your stay. We are genuinely delighted that you enjoyed our location and distinctive chauffeur service, enhancing your overall experience by allowing you to comfortably explore the destination. We strive to provide a memorable experience for every guest, and we are sincerely grateful for your kind words and positive feedback. The team and I are eagerly looking forward to welcoming you back on your next visit to London. Sincerely, Pablo Dafonte Rooms Division Manager
ホテルからの返信: Dear Camper 471857, Thank you for taking the time to share your experience with us and for posting this lovely review. The team at The Wellesley stands out for providing consistent and personalised service to our guests and we are therefore pleased to learn you had such a memorable experience. We proudly offer curated boutique experiences to all our guests and we are beyond satisfied our service left a long lasting impression. Coming from an Ambassador Elite Member this really means the world to us! We trust to welcome you back to our property in the near future and have the opportunity to offer you another memorable stay at The Wellesley Knightsbridge. Sincerely, Pablo Dafonte Rooms Division Manager