Disappointed in this hotel, which was meant to be the beginning of a 4th of July trip to Michigan. The service was not friendly nor helpful. I had requested room cleaning on y second day, and maintenance as well, but did not receive any service at all. Asked a couple of times during the day, but when I complained the last day, I was told that I had a do not disturb sign on my door. Which was not true -- I have never ever made use of a do not disturb sign, and certainly did not use it when I was waiting for service to happen. I requested maintenance because one of the shower bottles had fallen off the wall and broken, so it was unusable; also the shower itself flooded into the bathroom (with door fully closed),, which is why I needed extra towels, in order to mop up the water. The in-room refrigerator had odd controls -- one button said ”off for 8 hours” and the other button said ”on for 2 hours”. When I asked how to understand that, the person at reception said to turn the knob, which was not there -- and when I explained the buttons, she said she'd request maintenance. (In fact, using the 2 hour button seemed to result in decent cooling). When I asked about using the closet safe, which was already locked, I was told that none of them worked and would be replaced. I know that many hotels are having difficult post-pandemic, both with staffing and repairs -- but much more can be forgiven if the staff is apologetic. This hotel has quite lovely spaces, and might be a pleasure to be in, if services worked better. The breakfast bar was confusing, with things that ran out quickly (only 1 small pitcher of possibly whole milk, which would not fill very many cereal bowls).
98レビュー