アルトホフ グランドホテル シュロス バンスベルク(Althoff Grandhotel Schloss Bensberg)

Nah an der Perfektion (kleine Abzüge für: die zugesagte und dann vergessene Zeitung am Morgen, die extrem laut schlagenden Türen im Wellnessbereich, der Check-Out war so lala..., "Enoteca" super!

The front office agents are super helpful and nice! A beautiful hotel to stay and love the small town. People there are so friendly. Highly recommended to visit!

有點老了，但是這就是城堡酒店的氛圍，蠻不錯的可以體驗一下，晚上的餐廳酒吧也很不錯，餐廳服務非常棒，小哥還會幾句中文很加分

因為科隆遊戲展訂不到科隆的房，因此定了這家。在bensberg小鎮，距離科隆火車站打車30分鐘左右，有點兒遠。但是酒店非常舒服，環境優美，前後都有花園，適合家人度假。早餐種類豐富，服務員小哥哥小姐姐都很靚

1. Check-in/Check-out: 5/5 Seamless and easy process. Very friendly frontdesk staff. 2. Rooms (cleanliness, amenities, technology, etc.): 3/5 Gorgeous clean rooms that are very spatious with comfy beds. See my note why this one is a 3. 3. On-premise restaurants: 5/5 There are two. One is Michelin one that you have to make a reservation in advance. We went to the other one. Good food, wine selection. Manager can step in if need to, wink. 4. Pool area: 5/5 Indoor pool within on-premise Spa was amazing to relax after long day of driving. 5. Service: 5/5 Overall weighted score: 4.6 out of 5.0 Notes: We really needed to be able to cast from our phone to TV that weekend but the technology of this beautiful Palace seem to have been stuck in 2000s. The concierge somewhat laughingly confirmed that their TVs are indeed older. I would expect this level of property to get onboard with technology especially at this price point of room charges. There is also an underground parking that is well lit and connected to the hotel. Would we come back? Yes

Our experience was nothing short of superb. The combination of stellar concierge service, exceptional room service, exquisite food, and the heartfelt birthday surprise made our stay memorable. We left feeling more than just satisfied customers – we felt like part of a community that the hotel has masterfully created. A heartfelt thank you to the entire team for making our stay an unforgettable one. We can't wait to return!

A true classic, five star hotel with everything you could wish for and Amelia functioning perfectly. From the furnishings to the layout to the views to the location to the grounds, even to the small town just steps outside of the hotel property it is paradise. Add to this add to this the extraordinary restaurant offerings and proximity to cologne by urban transit. It makes for an extraordinary stay.

This was hands down the best experience with a hotel my partner and I have ever had. Our flights got changed and our luggage was lost (coming from the USA), but the staff were friendly and helpful throughout the entire mess. Not only were the staff pleasant, the hotel itself is beautiful. My partner and I were enthralled to experience such a gorgeous building during our first out of country travel. If given the chance, we would happily stay here again. Worth every penny.

Beautiful and Quiet and perfect for our work trip. Would stay here many times over.