ハンプトン イン バミューダ ラン(Hampton Inn Bermuda Run)

Mark (at the front desk) & Julianna (breakfast staff)were Extremely Rude to myself and my children. IRA (front desk) was simply AMAZING! the facility was understaffed and he catered to each member with full respect and accommodations. Ira was polite when there were time consuming issues with the computer downloading in the beginning of our sign in. He needs to be recommended for his hospitality and inviting attitude to.

No working TV in room 422. The bed was uncomfortable. No room service for clean towels or soap.

The staff was fantastic very helpful and pleasant. They made out for things that were missing. The breakfast on the Saturday I was there was delicious and one on Sunday what is not quite as good. I would stay there again.

The slides were down the hot tub wasn’t working. That was the whole reason we came.

Maintenance has gone by the wayside. Broken bathroom tiles, tiles that are loose and move when you step on them, towels with holes, shampoo dispenser torn off the wall to name a few things. Then breakfast on Saturday morning: sausage, potatoes and French toast strips...no fruit, no eggs, nothing for people that are either pork free or gluten free.

Hotel was fair. Rooms were dated, but appeared to be clean. Digital key did not work (in many of the guest's doors). Key card had to be inserted multiple times for it to work, and at one time, the battery had to be replaced because it locked me out. Staff was mostly friendly with the exception of one front desk person (he was alone and on the phone for 15 minutes, making people trying to check out wait. Didn't acknowledge any of us at the desk). Food (breakfast) was horrifically disappointing. Mostly just plain bad! The milk was even outdated for cereal and had to be pulled. They then only offered almond milk on one morning. On Sunday, they ran out of hot food and milk altogether, so because they had no milk or almond milk, they pulled the cereal as well!

Air conditioner was very loud and needed service. No service available because it was Sunday but front desk quickly found a comparable room.

It started out as pool was closed after saying it was open on the phone. the kids pitched a fit we spent nearly $200 and drove 5 hours there due to they had a water slide .get there it was closed . Said would open in the morning morning .the kids went down 2 times And they closed it again , no I'm sorry just kids screaming and crying because we drove so long to do it no apologies no let them go one more time. Very disappointing. When i called to get room i explained what we were doing. Coming back to room from breakfast, someone was in my room starting to clean it, our stuff was everywhere. She saw us said sorry and left. All we wanted was to give our kids a easy day, caused they Daddy is military in Hawaii and this was last day, before getting back on the plane. They left very upset and disappointed. Not the way to handle things, these military kids go though enough. Not pleased at all.

The front desk clerk over the past week was A1.