Quality Inn & Suites

I used to attended Ferris State University in 1999. Back then there was this creepy closed run-down hotel we used to walk by to go to a bowling alley that is no longer there. We used to tell stories of serial killers living there. Well when I arrived I asked Ashley at the front desk what happened to the creepy hotel. That is when I discovered that it had been renovated as the Quality Inn. Luckily my room was in the new part. Ashley was extremely helpful giving me tips on where to pull the bus I was driving in and there was plenty of room to park it and maneuver. The bed was comfortable, but the pillows were small. I love big fluffy pillows and will not lie! My stay was enjoyable and I was thankful for the rest. I took a youth group up to Cran Hill and was the most well rested adult on the trip! The deco is a little dated in the hallways and the elevator wasn't very clean. The room was alright. And yes I watched true crime documentaries during my stay. I'm glad they updated it! Would stay again!

Room was dirty, cracked plaster on walls, cracked floor boards, and dingy floor heating units. Room smelled like stale smoke even though it was a nonsmoking room.

We stayed this past Saturday in a room with a jet tub. After 20 mins of the jets not working i called room service. After some back and forth, someone came to look at the tub and when he took the cover off you could smell it burning. The motor was melting stuff because it was so hot. He told us wait 10 mins, if it works great if not he would move us to a different room. After 10 mins we are told there are no other rooms with a jet tub and theyll give us a discount because we got a "regular room" instead of a jet tub room. The lousy $26 discount (off $146) was charged to us instead of taken off, and then they refunded $52 ( the original refund plus the "accidental" charge) and charged us 52 the same day. So still made it nowehere. Stay elsewhere. Do yourself a favor.

Check in was good. Desk clerk was great. TWO Rooms had dirty sheets that were NOT changed between customers.

Unfortunately, my experience at this hotel was terrible. My room was dirty. I had to use my own cleaning products to clean the room and on top of that the refrigerator broke in the middle of the night and all my food was spoiled so $75 dollars worth I had to throw out on top Of that when mentioning these issues to management, there was nothin done

Absolutely the worst stay ive had here. The room was old, dirty and had a string smell of mold and decay. The couch and chair were stained so badly i didnt want to sit on them. The noise all night was beyond what you should have to deak with. The breakfast had minimal items with signs out stating equipemt was broken and supplies were hard to find. When i talked to the front desj about the room i was told there was nothing they could do and i would not be abke to get a refund but i could go find another hotel.

The facilities are a little dated, but it’s very clean and comfortable and the staff were exceptionally friendly and helpful!

Reserved and paid for a suite with soaker tub. Got a room that smelled very musty, no heat, VERY loud refrigerator and a smaller than normal bathtub not anything like the photos.

This hotel has been completely remodeled! Super clean, fridge and microwave in the room. Lots of space. Sofa was great to have. Overall a great value for the price. Would definitely stay here again!!