While this hotel was a little higher price than we normally pay, it was worth every penny. Our 7th floor king room looked almost brand new and was exceptionally clean and comfortable. This was one of the quietest hotel rooms we have ever stayed in, not even any noise from the hallway. The wifi was fast and reliable. There was a small fridge in the room and a microwave available in the lobby/vending area. The walk-in shower and spacious bathroom felt like something from a much more expensive hotel. While there is not any dining or shopping within walking distance, the location is convenient to Boston and Concord/Lexington.
We specifically chose this hotel because it had a pool. Our group had two hotel rooms, with a total of four kids who were excited to swim after a long drive to the hotel. Upon checking in around 6pm, we received a card stating the pool would be closing at 8pm. When attempting to go into the pool area, we noticed the doors were locked. We asked the front desk representative why the pool was closed and she stated it was because there was no lifeguard on duty. The representative then called her manager, Becky, who said it's not the hotel's fault, but it's our fault because we didn't ask if the pool was open. It is assumed all amenities are open and accessible, unless otherwise stated. We were then told by Becky that it was because the lifeguard called out, and no one was able to watch the pool area. I stay at Holiday Inn Hotels around the country, and i have never seen a lifeguard at any pool. We also have photos of multiple signs stating there are no lifeguards on duty and we are swimming at our own risk. We had four very sad and crying kids because we promised them swim time when we arrived. Your manager, Becky, should be ashamed of her poor customer service, rudeness, and lack of understanding. We are owners of Holiday Inn timeshare, and we have never experienced such awful service. This definitely does not make me want to book another Holiday Inn, or recommend Holiday Inn to anyone.
We’re staying in this hotel and the service is amazing! The staff is very friendly, and Evan is the BEST. He always has a smile on his face! We picked this hotel for the first time, but plan to book it for future vacation! Keep up the hard work guys ;)
旅先の様々な魅力を発見したいお客様に、Crowne Plaza Boston - Woburnは最適です。Crowne Plaza Boston - Woburnは、ウォバーンの現地の雰囲気を感じたいお客様にお勧めの施設です。ウォバーン駅(アムトラック)から8km、ローガン国際空港から25kmと、交通便利な場所にあります。付近にはウェル・フィールドやファーアロ・フィールド、ウェファー・パークなどがあり、ウォバーンの観光に非常に便利な立地です。館内の様々な施設で、有意義にお過ごしいただけます。ウォバーンの当施設には、併設の駐車場があります。このホテルは、家族連れのお客様に特に好評です。