ザ ウェスティン バーミンガム(The Westin Birmingham)

Unbeknownst to us till it was too late and looking back it makes me wonder it it was even cleaned. Toilet was stopped up. We noticed that all tissue was not going down completely but it was flushing. We discovered the depths of the problem when we made it back to the hotel around 10 pm Saturday night. Leaving Sunday morning do we did not call anyone, no point to at that time. All the water eventually drained out. Tissue went in the trash. No we did not report it as it was already like that when we got there Friday night and I was passed by that time with what I paid for two rooms plus I got charged twice for both nights on parking.

A great stay for the event with a very convenient location and friendly staff

Property was understaffed and in need of refresh. Rooms were just fine

The hotel was nice and clean but the furniture was very rundown and outdated. Our safe nor phone did not work in our room. Our safe was repaired but they never even sent anyone to fix the phone.

I have nothing nice to say about the property. No the staff.

I don't recommend this property as it is dirty and extremely over priced for the area

The first room we had reserved smelt terrible. Old musky smell, even smelt like someone may have smoked in there, there was scuffs on furnitures, water stains from cups on tables underneath the glass topper, the wall had a very noticeable water stain from what it looked like a wet roof. (Picture included) I wanted to also have the insurance incase I would get billed for smoking or damages that were already existed, when we had nothing to do with it. I went down the fronts desk and asked for another room, that was granted. New room smelt a bit better. But definitely still something there. It was as if the air filters haven’t been changed, or they were using a bad vacuum that was just spreading the stink on the carpet. The bathroom had none of our family’s hair in the shower curtain, and it wasn’t until getting ready for bed we lifted the 2nd bedsheet to find dried blood spots. Scuffs and water stains from cups on tables and furniture was still in this new room. Ice machine/dispenser on our floor also not turned on or working? The oddest part was when I was at the lobby waiting to get new card scanned, someone had walked into our old room that my husband and 3kids were waiting for my return. Noticed there were people in room still-turned and walked away. Very odd. I was still in transit trying to get to the room when my husband called me to tell me. We quickly went to the new floor and new room.

Fraud. My card was charged for a stay I did not book and did not conduct. No refund was given. Trash.

My room (515) smelled terribly like mildew. The bathroom was not clean, particularly the shower. The bedding was not clean. The common facilities (lobby, gym) were very nice, but the guest room was not up to expectations.