This Hilton experience was a mixed bag. This property was chosen by our tour operator for the Talladega race. The room was comfortable, however we requested maintenance twice within the first 6 hours of our 3 night stay with toilet flushing issues. I was anticipating having to change rooms, however we instead received a lesson on how we needed to closely monitor how we flushed the toilet as the handle on the toilet was not the proper handle. Hmmm. It was a good thing that the hotel restaurant was open from 6:30am until 1am as we determined quickly that wandering around the surrounding environs in search of dining establishments was not wise. We did Uber to the Center City area of Birmingham for dinner one evening which was enjoyable but ate all other Birmingham meals at hotel restaurant “The Lab”. The menu was acceptable & with the exception of one bartender, service was very good. Breakfast staff exceptional. Housekeeping staff did a great job cleaning & supplying room. Parking deck adjacent to hotel & easily accessible from the floors of hotel. Nice outdoor seating area & pool which I wish we had the time to enjoy.
Over the years we have stayed a quite a few Doubletrees and I have always considered them a step up from Hampton Inn etc. As we were without the dogs on this trip I thought a nice hotel would be worth it. The hotel is well situated near the freeway but that is about all the positives I can find. After a full day of driving my wife and I decided we would eat in the hotel. So after checking in (no cookies were offered) we freshened up and headed down, this was around 7:45 pm. There was one couple in the actual dining area and quite a few people in the adjacent bar area. We waited near the entrance and soon a female server walked past with some plates for the bar area. She did not acknowledge our presence but she was serving so no big deal I thought. On her way back she continued to ignore us as did the male server also heading to the bar area. He also declined to acknowledge us on his way back and when she came past a third time looked right at me and uttered not one word I came to the conclusion they did not want to be bothered. There was no please take a seat or I will be right with you so we headed out of there to find a place that did want our business. The hotel is close to a Perry’s Steakhouse and it was packed which would explain the parking difficulty we had but we needed to eat so I gave up the spot it had taken me ten minutes to find. The room itself was fine but the shower was a tub/shower combo with no non-slip on the tub bottom. There was no shower mat for stepping out of the tub so we used one of the hand towels. Not a good experience and, in fact, I cancelled a reservation at another Doubletree for our return trip as a result.
I am usually pretty easing going when it comes to reviews. I booked this room based of the name Tapestry. I love some other in the area but decided to try The Kelly. Never again. First, Staff were amazing and that’s it. Richardo and James. Room: 1207 Very dirty on check in. See photos. Bottled Waters had been refilled and top screwed on. Not fresh and I was just floored that housekeeping would do this. Floor in the bathroom was so sticky and not clean. The shower had mold. Towels were dirty. The bed was dirty. I called and James sent housekeeping up to change the sheets. She didn’t touch the duvet. Which I think had feces on it. Idk. The phone didn’t work. The shower was room temp and it was awful. I just wanted a hot shower. I ran it too for a while. The bed and mattress is hard as a rock. I came home with my pillows to find a roach on one of my pillows. The hotel is old and not remodeled. Given it is a very very old building Hilton has put bandaids on so much from lights to fixtures and paint. Carpet and elevators disgusting and sticky and dirty. Noise! Awful. Multiple train tracks on one window side. The other windows constant drag racing at all hours of the night. Crappy night sleep. Bar: The wine was fine. Menu looked not appetizing at all. I ate elsewhere. Hilton needs to figure this out. Doing an injustice to its employees and hotel guests.
Great location not too far from the major freeways and close to eateries. I could park my U-Haul in the back near the pool and didn't have to worry about anyone messing with my car. The staff was friendly the only drawback was the bathroom wasn't cleaned upon checking into the room. The toilet was not flushed and there was hair on one of my towels that was hung up.
ゲゲスト妻と私は週末の休暇のためにこのホテルを予約しました。プラチナエリートのメンバーとして、多くのIHGプロパティに滞在しました。このホテルは間違いなくIHG基準を満たしていません。長い一日の旅行の後、疲れて到着し、チェックインしました。フロント係の係員さんがとてもフレンドリーで親切でした。エレベーターは信じられないほど大きく、かろうじて機能していました。私たちが与えた部屋はシャビでシャワーが汚れていました。しかし、本当の問題は、廊下の2つのドアが犬が叫び始めたときに始まりました。吠えは止まらなかったので、私たちはフロントデスクに電話し、家族に犬を置いて夕食に行くように言われました。だからこの吠えは無期限に続きました。店員は親切に私たちを別の部屋に移動させるよう申し出ました。 2番目の部屋はカビの匂いが強くなりました。私はカビアレルギーがひどいので、ここに滞在することができませんでした。店員はそれから私達にホールの向こうに部屋を見せました、そして、私たちはカーペットの掃除の後、カーペットがまだ湿っていることを発見しました。カーペットを乾かすためにファンは連れて来られませんでした。店員でさえ、これがすべきであるとコメントしました。店員はそれから私たちが滞在できる別の部屋をチェックすることを提案しました。彼女が戻ってきたとき、彼女はカーペットが濡れていない場所を見つけるために3つの部屋をチェックしなければならないと言いました。彼女がくれた部屋で、A/Cは機能しませんでした。これは8月にアラバマ州で取引を破ったものです。挫折し、疲れ果て、私たちの知恵の終わりに、私たちは去ることにしました。私たちは以前に財産を去る必要はありませんでした。IHGとの電話で30分後、私たちは何とか払い戻しを受けました。幸いにも、私たちはついにいくつかの休憩を得るために滞在できるもう1つ、はるかに素敵なHoliday Inn Expressを見つけました。私たちはこの経験に非常に動揺し、妻は挫折と失望で涙を流しました。このホテルは管理が不十分で、メンテナンスが行き届いており、私たちが泊まった他のHIEに近いところはありません。他のレビューをもっと詳しく読んで、別のホテルを見つけたはずです。なんて災難です。
Vvickisanders52This place needs to be shutdown. The sheets appeared to be clean but I did check for bed bugs. However, they were so old and worn they were almost threadbare. The floor was filthy and sticky. My husband had to put a towel on the floor to keep from sticking with every step. This motel is in a questionable part of town and there is nothing close by that is open. We booked it because it was close to our travel route but I forgot to check the reviews. I won't make that mistake again. Don't let the picture fool you. The door wouldn't shut without slamming it. I was so uncomfortable I could hardly sleep. There is also a train right behind the motel that ran through several times during the night. We didn't bother to check the lite breakfast out. We just wanted to leave. We were gone by 6AM.