ホテル プラヤ カラコル(Playa Caracol Hotel & Spa)

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped

Needs an exterminator!

It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.

The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.

mosquitoes in the room

This is a hidden treasure, in these little hotel all the rooms have ocean view, the staff is great, the facilities are in a good condition, the food its great, they have a bar, pool bar service and you can go to beach and come back to the pool, also the surroundings are quiet and safe, this is a great hotel!!!!!