We had great experience during our stay. Staff was very friendly and knowledgeable. The hotel located very close to the airport, which was great since our flight was very early morning. They provide free shuttle that runs every hour and it takes about 10-15 minutes to get to the airport. The rooms were clean and served perfectly for what we needed. There were not much light in the room, refrigerator worked great and kept our food fresh, beds were comfortable but pillows too hard for my liking. We had a complimentary bottle of water in the room and some toiletries. There are several restaurants and shops close if you need to do some shopping. There was a small sweet gift waiting us at the desk when we entered the room - chocolate - always nice when staff is detail oriented ) Thank you!
旅先の様々な魅力を発見したいお客様に、NH Collection Terra 100 Royalは最適です。NH Collection Terra 100 Royalは、ボゴタの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からエルドラド国際空港まで14kmです。付近のエリアは、カレーラ 7や93公園、Louis Tomlinson at Coliseo Medplus (May 28, 2024)など、観光名所が豊富なことで有名です。館内の様々な施設で、有意義にお過ごしいただけます。お車をご利用のお客様は、ボゴタの当施設提供の駐車場をご利用いただけます。お客様のレビューによると、このホテルの施設は最高レベルです。
ゲゲスト2023.04.10
Modern hotel in good part of the city, although no restaurants within easy walking distance, but eating in the hotel restaurant was no problem with tasty food and good service although prices are higher when compared to restaurants elsewhere in the city. Spacious room, well designed , mini bar , safe, desk ,sofa, everything you want except control of the room temperature. We spent most of the time feeling cold in the room with no way to heat it (outside temp dropped to around 7-8C). Beds are very , very firm which is not ideal for anyone. Room pricing is very reasonable and represents good value. Caution with the breakfast buffet - our room was B&B, so we helped ourselves to the buffet only to be confronted with the manager half through our meal telling us that we had only paid for the basic breakfast and therefore needed to pay an extra 56,000pesos per person - the buffet was adequate but falls well below the offerings of 4 star hotels elsewhere. I did find pricing somewhere on the website that confirmed that full breakfast was 56k pp but I never managed to convince the manager that we should only pay the difference between basic breakfast and full breakfast , I felt cheated. One female member of staff on the front desk was very helpful and understanding and spoke good English and tried hard to help, but by this point we had decided not to use the buffet and buy food at local coffee shops close to the hotel. Our travel agent was to blame for only paying for basic breakfast but this was not explained upon check in nor were we told what we could eat without being fined. The good news was at check out when our 2 breakfasts we didn't attend were refunded giving us back approx 75K per day for 2 people, thus proving my point that we should have only paid the difference between 75K and 112K for 2 people to upgrade. Check what type of breakfast you are entitled to and there will be no problems, change the mattresses for something softer and actually plug the thermostat in the rooms into the heating/cooling system and this hotel would easily score 100%
Few attention on the customer due to the lack of staff in the hotel. It was a good stay, but they definitely need to hire more staff in order to provide a good customer service.
旅先の様々な魅力を発見したいお客様に、DoubleTree by Hilton Bogota Salitre arは最適です。DoubleTree by Hilton Bogota Salitre arは、ボゴタでも指折りの素晴らしい宿泊施設の内の一つです。当施設はエルドラド国際空港から11kmです。館内の様々な施設で、有意義にお過ごしいただけます。お車をご利用のお客様は、ボゴタの当施設提供の駐車場をご利用いただけます。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。
ゲゲスト2024.01.11
Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up..
Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up