Residence Inn Boise West

This place is beginning to show its age. Maintenance is lacking (the shower curtain rod was about ready to come off the wall, toilet was loose on the flange, microwave door was cracked) and after staying here off and on over the past 12 years, we may be looking for a new place to stay while visiting Boise. The free, hot breakfast is one of the best around and the staff is very friendly. The place just needs a little TLC...

We’re through Boise twice a year celebrating retirements by non-stop travels and we can’t wait to get to our favorite Residence Inn. Sure, they all look the same but it’s incredible staffers like Sara and Vicki (and so many others) that make this RI stand out above all the others. You also might enjoy the afternoon cookies (not the kind out of a plastic bag, you’ll see). Breakfast has it all, from scrambled eggs to sausage and potatoes. There are yogurts, individual 2% and fat-free milks, bagels and toasts, Nutella, an array of chopped condiments for your cereal or oatmeal and the friendly “Breakfast Lady” will make your day with her warm welcome to all. Fitness room has machines and free weights, even a scale. The indoor pool is massive and there are towels galore. Lighted parking surrounds the 4-story property so you are close to your room wherever you park. Two elevators, super-fast. The only drawback — and it’s the same each time we visit — is we have to leave. As always nicely done, GM Cheri!

The check-in staff was awesome, he got us all settled in, even though we were checking in at about midnight.

This places bathroom was disgusting and I didn't realize the dirty shower curtain liner until 9 or 10 pm at night. Pee on side of toilet if something goes idk it was gross!!!

Credit card reader failed and the staff had problems troubleshooting the issues. After several tries they said I had a credit card on file from previous visits and let us go to our room. I checked the charges at checkout and they were correct and I didn’t get billed twice due to the machine failure. We also wanted a room with a table instead of a bar and the staff was able to relocate us to one of those. No other issues other than these.

We consider this property an excellent place to stay. What we DIDN’T like was the availability of NETFLIX. A minor point as we could watch the end of our favourite series on an iPad - just inconvenient.

There’s no telling anymore how many times we’ve stayed here over the past 10 years since we began celebrating our retirements by traveling across the country twice a year and stopping everywhere in between. But we love it here every single time — and of course thank you, GM Cheri for always taking such good Bonvoy care of us. Also going above and beyond was Vicky on the front desk, who helped us get into our room when we hit town earlier than expected. We were fortunate enough to have a great, big 2-bedroom (Queens)/2-bath suite that was really roomy at 714’ and yes, the windows are screened and open for a breeze. They are double-paned for those that want no noise coming in. The fitness room is snug but has it all: free weights, machines, scale and water dispenser. Adjacent is a giant indoor pool/jacuzzi with loads of towels. Ice machine just off the lobby. Business center all up and running, super-fast and 2-sided printing. Breakfast includes scrambled eggs, ham patties (our day), bagels/toasts, little milk bottles (2%), bananas/oranges and coffee well before the 6:30 a.m. start of breakfast. If you get the feeling you will really enjoy this fabulous hotel, trust us — you will. Thanks again, Vicky. And a very good show, GM Cheri. See you next time.

The chair and couch in our room had multiple different stains.

I notified front desk about stuck open outer window, maintenance arrived but it was never closed. Two desk persons did not know how to operate the Internet TV, a third one did. The breakfast coffee did not taste good. I wonder if the source was the brand or the pot needed cleaning. Otherwise the breakfast was excellent. We enjoyed having two tables, one for each of us.