I booked it for one night for my gateway to the Yellowstone. My flight got delayed, so I reached late & tired on the property. After we checked in and all settled down with baggage, I realized that the heater/AC unit was not working. The phone was also not working, so had to personally go and complain at the front desk. The receptionist came, tried to fix it unsuccessfully. There was no maintenance staff at that hour. She offered us room change or a partial compensation if we stay in the same room. It was almost impossible at that time to move everyone and all luggage, so we decided to stay. Next day morning, she gave a card with my member ID on it and told me to login using that ID on their site to receive the reward points as compensation to the inconvenience caused. After my trip I tried to use that member id, first of all there were issues creating the online account, after a long wait on the support line, I was able to create it to see that there are no points at all. Customer support cannot help me, they want me to contact the property. This all hassle could have been saved if they would just simply check the functionality of major appliances in the room before allocating it. I dont want to call property and jump between property and customer service as pig pong ball. I gave the customer service all details for my stay, they could have handled it internally with the property. I would not recommend to stay at any of the choice hotel properties after this experience!! Stay away!!
良い
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