エルミタージュ ホテル オセアナ コレクション(The Hermitage Hotel - Oceana Collection)

Good location to beach，but terrible service. As a 4-star hotel with high holiday price，you cannot store your luggage. Old and bad amenities, a king bed is constructed by two single bed. My friend even drop in the gap between two beds. Sea view room is at floor one, you can see nothing of sea,because the front of window is shadowed by the trees. I will never choose this anymore!

Great location for daytime but not so much for night. Very noisy outside until at least 3am. We had a family room and it was excellent. Loads of space in the main bedroom and then a separate bedroom with two single beds. Beds were really comfortable. We only ate breakfast in the hotel which was buffet style. Large selection available and it was very good. The car parking at the hotel wasn’t great. We had to drop our cases then find alternative parking. This was not easy as all nearby car parks were full - cheerleading competition on at BIC. We really enjoyed our stay and would return.

The staff were excellent, professional and could not do enough. Always happy and smiling

早餐不錯，有停車場，可以加床帶孩子。酒店對顧客特別貼心客氣。我們1月17日很晚從倫敦希思羅機場趕到酒店，戴眼鏡的前台很熱情接待我們，還幫我們拿行李送到房間。我們是來參加國標舞比賽，原本訂了4天酒店，但老師讓早來1天，後來我們又加訂了1天。住完1天，因為房型問題必須換房再住4天，我們大包小包的不想折騰，一個女性主管lady leader,特別貼心，幫我們換到隔壁，非常方便；我們定的雙床，但是新房間是單床大床房，為了我們方便，就加了1張床，我們非常感謝。而且後面幾天，她還來問候我們住的是否舒適，特別熱情周到。希望以後再來參加UK OPEN 比賽時還住這家賓館！

房間雖然小，但風景很好，正統英式早餐，變化也算多，連續吃四天沒有膩。一月的天氣雖然很冷，但飯店暖氣很足，整體感覺很好。