ボーン ホール ホテル(Bourne Hall Hotel)

Not the room was showed on the booking,stains all over the walls and ceiling with wallpaper about to fall down from ceiling,that place is in a huge need of tidying up 🙈

When we arrived the receptionist said we have a problem with your booking we don’t have a room available at Bourne hall hotel so we have another hotel not far from here, but i dont acept it, after 10 min not acept it something else then he find us a room, this is terrible everything was booked 4-5 days before and paid everything, and we don’t get the room, shamefully service

When we arrive at the hotel we have to queue to do the check-in and the room was too hot and it was a bit old , there was not a window so we have to left the door open and not te o coffee was provided in the room

Stayed here for 1 night as my daughter was competing in a dance competition we arrived early as she was due to be on stage at 12pm and they let us check in early which was great rooms were great only thing was there was no plug for the bath but overall lovely stay would defo be back next year

Niestety po rezerwacji hotelu w cichej okolicy przy plaży zostaliśmy przeniesieni do flatu daleko od plaży i bardzo głośnej

All I can say don’t stay here. Absolutely disgusting. First of all gave our room to someone else so made out they were upgrading us. To a family studio which was situated outside at the back of the hotel. Then never told us about any work codes or times of check out. My kids were so upset. My husband was so mad. Too it all off when we can to check out in the morning the reception was shut. So I had to ring this number for someone to come. Eventually the owner came and gave me a quarter of my money back. Never will we visit again.

The family running the hotel are quite friendly and kind (so I feel bad writing this). However, my room was run down, had a musty/unpleasant smell and was incredibly hot (despite me leaving the window as wide open as possible). The beds were terribly uncomfortable (thin spring mattress), as were the pillows and bedding (poor quality synthetics). There are no night staff (just an emergency number) if you need anything. I booked late, and was unable to get a room at my usual hotel (so in some ways this "choice" is my bad) but for the cost of the room I'm admittedly shocked at the poor quality.

I ended up staying here after a mix up at another hotel, the staff were friendly but things didn’t start well as they had issues with the card reader not connecting. Upon going to my room I was surprised by the amount of light……..and it went down hill from there. The bed was very hard, the tv remote didn’t work and the bathroom light was very dull…it goes on. It sounded like someone was pacing up and down outside my room during the night. I found the paintwork dirty bare electric wires, and the coffee cups were dirty. I will not be staying again.

It was completely filthy like its never been cleaned before the staff there have no customer service skills whatsoever i would never recommend it to anyone it was disgusting