I booked a three-night stay from October 17 to October 20, 2024, through Trip.com and paid a security deposit of $100 USD (AUD 153.11) at check-in. It has now been 24 days since my checkout, and I have not yet received the refunded deposit. I was informed that the refund process would take a maximum of five business days. I sent an email to follow up with the refund process, but I did not receive a response until now.
Please proceed my refund as soon as possible!
翻訳
ホテルからの返信: We have reviewed your reservation and the refund has been processed in the timeframe as per credit card checkout timeframes. You may contact us directly to confirm if the details of your payment method remain valid.
Trisha Mae Villanueva
デラックス・ルーム
宿泊: 2024年8月
一人旅
1件の口コミ
1.0/5
投稿: 2024年9月30日
The staffs are not accommodating and they did not allow us to stay inside the hotel lobby while waiting for our check in. They collected some hotel check in deposit, promised to credit it back upon check out but it’s almost a month and they did not credit it back. Not recommendable for my friends and family.
翻訳
ホテルからの返信: Dear Trisha, we apologize for the situation you have encountered during your stay. We typically try to offer as much comfort to our guest by offering an early check it but also with limited space in our lobby we like to offer free luggage storage and have guest explore in the area. We have in our system that the system processed your refund. Feel free to contact us if you did not receive it so we can verify on our end with the details of the payment method.
ゲスト
デラックス・ルーム
宿泊: 2024年5月
カップル・夫婦での旅行
8件の口コミ
4.0/5
とても良い
投稿: 2024年6月11日
Me ha gustado mucho el lugar. Tiene buen precio para estar tan céntrico.
翻訳
ホテルからの返信: Gracias por su review. Esperemos verlo de nuevo pronto en nuestro hotel. Buen viaje :)
ゲスト
宿泊: 2025年2月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2025年3月11日
The exterior of this hotel was pretty awful, but once inside, things got better. The bed was comfortable, the shower over the bath was great, hair dryer provided, and the T V and wifi worked well. Breakfast is included(it's fairly basic, but certainly ok), and you collect it downstairs on a tray and take it to your room, which was a bit odd. I think all the rooms are up one floor. No lift. We had an issue with the hotel charging our credit card twice for odd amounts months before our arrival, and I was worried about that. But all was fine on checking in. There's a microwave in the room, and as we were nervous about going out at night, we used it to heat meals bought from the supermarket, which is quite close by. Walkable to the metro (5 mins) and downtown harbour (30 minutes).
翻訳
ゲスト
宿泊: 2025年2月
その他
1.0/5
投稿: 2025年3月5日
Stay away! They are asking for a $100 security deposit which they don't give back! I have been trying to contact them since we returned and they are not picking up the phone or answering my emails. This is totally shady as their building looks!
翻訳
ゲスト
宿泊: 2025年1月
その他
1.0/5
投稿: 2025年2月13日
It’s in a good location, albeit not good for walking around, especially at night. Despite the sketchy look, it wasn’t a bad hotel, but not worth the price. It had a clean room, but uncomfortable bed and tiny bathroom. The real problem of this hotel that after 13 days they have still not returned my $100 security deposit! I have called them twice, at first, I was told it would take 7-14 days, then on the 13th day I was told it would take 7-14 business day*, and if it didn’t arrive, they could get the manager to refund the money manually. However, I couldn’t speak to the manager, because they weren’t there, he didn’t know when the manager would be there, didn’t know how to check, and said I could email the property to contact them, but didn’t provide an email. Going over the other reviews on Google, it seems like this problem is pretty common, and at this point I don’t think I’m ever getting that deposit money back. If I were you, I’d just pay an extra $100 and book to an HONEST hotel.
翻訳
ゲスト
宿泊: 2025年1月
その他
3.0/5
投稿: 2025年2月8日
Good Points: TV, clean bedding, Wash facilities, kettle & coffee machine with extras all provided, 5 minute walk to local Target & friendly helpful staff including baggage hold before and after check in Bad Points: 20 minute walk to Bayside & all interesting POI, dated apartment, no lift for luggage, musky smell in the building, unattractive from the outside
翻訳
ゲスト
宿泊: 2025年1月
その他
2.0/5
投稿: 2025年2月2日
We just booked this place for January 31 2025. I should of read the reviews before booking. These pictures they posted are gorgeous and the description is very attractive.....but this is not the reality! Location....Uber said not to go walking around, day or night. Getting dropped off, we got the feel that this was a sketchy part of town. It's not close to anything. Decor/Rooms....definitely dated, lots of gold Decor. Rooms dated. Everything looked clean. Staff... he was pleasant and professional. MAJOR issue.....as soon as you walk in through the door they buzz you in. You are blasted with a perfume smell. I can only describe it as if you ever passed a guy that just blasted himself with the cheapest cologne possible. After 30 or so minutes of being there, my wife started to be sick. I asked about the overwhelming strong odor....he explained that they pump this smell through the vents! ******* and hotel could do nothing. I booked a room at the CitizenM Hotel, checked out and took a Uber to the Citizen. This cost me a total of $650 cdn. There is absolutely zero value in staying at this hotel compared to the many other options. Hope this helps you all.