I booked a three-night stay from October 17 to October 20, 2024, through Trip.com and paid a security deposit of $100 USD (AUD 153.11) at check-in. It has now been 24 days since my checkout, and I have not yet received the refunded deposit. I was informed that the refund process would take a maximum of five business days. I sent an email to follow up with the refund process, but I did not receive a response until now.
Please proceed my refund as soon as possible!
翻訳
ホテルからの返信: We have reviewed your reservation and the refund has been processed in the timeframe as per credit card checkout timeframes. You may contact us directly to confirm if the details of your payment method remain valid.
Trisha Mae Villanueva
デラックス・ルーム
宿泊: 2024年8月
一人旅
1件の口コミ
1.0/5
投稿: 2024年9月30日
The staffs are not accommodating and they did not allow us to stay inside the hotel lobby while waiting for our check in. They collected some hotel check in deposit, promised to credit it back upon check out but it’s almost a month and they did not credit it back. Not recommendable for my friends and family.
翻訳
ホテルからの返信: Dear Trisha, we apologize for the situation you have encountered during your stay. We typically try to offer as much comfort to our guest by offering an early check it but also with limited space in our lobby we like to offer free luggage storage and have guest explore in the area. We have in our system that the system processed your refund. Feel free to contact us if you did not receive it so we can verify on our end with the details of the payment method.
ゲスト
デラックス・ルーム
宿泊: 2024年5月
カップル・夫婦での旅行
8件の口コミ
4.0/5
とても良い
投稿: 2024年6月11日
Me ha gustado mucho el lugar. Tiene buen precio para estar tan céntrico.
翻訳
ホテルからの返信: Gracias por su review. Esperemos verlo de nuevo pronto en nuestro hotel. Buen viaje :)
ゲスト
宿泊: 2024年9月
カップル・夫婦での旅行
1.0/5
投稿: 2024年10月17日
This hotel should not allowed to continue to trade as they take a deposit & they do not return it. They have ignored all messages we have sent. When we arrived & challenged them they insisted it was all lies. The hotel is in a place surrounded by homeless people & the clerk even advised us NOT to go out on foot at night. DO NOT STAY AT THIS HOTEL
翻訳
ゲスト
宿泊: 2024年6月
その他
5.0/5
とても素晴らしい
投稿: 2024年7月10日
We actually stayed here in June before our vacation and July went we got back. Very accommodating small hotel, definitely boutique. Beautiful lobby. Also a nice free breakfast, including some hot items. I can't recommend room.213, the floor is sloped.
翻訳
ゲスト
宿泊: 2024年5月
その他
5.0/5
とても素晴らしい
投稿: 2024年6月14日
I had a great time at the hotel, the staff was great & the hospitality was amazing. Would definitely recommend! We had to wait for check in but they were able to provide us with luggage storage until the room was ready. The breakfast was great for it to be something light & the bed was comfortable.
翻訳
ゲスト
宿泊: 2024年5月
その他
5.0/5
とても素晴らしい
投稿: 2024年6月12日
I had a great stay! The hotel is beautiful once you walk in. The staff is awesome & helpful. The breakfast is great for a 1 night stay. The bed was super comfortable & cozy. I was recommended some restaurants in the area called “Casablanca & Garcias” & they also told me about Bayside marketplace. Would definitely recommend!!
翻訳
ゲスト
宿泊: 2024年3月
その他
1.0/5
投稿: 2024年3月31日
Listing doesn't match facility, cancel policy for people that figure it out too late. No cancel policy to insure the fake listing still receives the funds from guests. They get you to book while Knowing the facility is just a hole in the ground building