Really disappointed with my stay here. I booked 2 rooms and was traveling for a funeral. With that being said it would have been nice to experience some form of hospitality. Check-In - Fast efficient, confirmed my room type. I requested a rollaway and was not told about the price per day at no point. I noticed it on the bill upon check out. Breakfast- Basic options, the staff seemed more interested in speaking with each other vs bussing the tables and making sure guest had clean tables to sit at. The waffle station was a nice touch. They need to replenish more often specially during peak times. Upon check out I went to the front desk to request a late check out. I was told by “Brenda” they had 186 check outs and only 4 housekeepers working. Not sure why I needed to know this but it was told to me on a very rude and condescending way that was totally rude and uncalled for. I requested that my keys be updated as they stopped working. Upon arriving to my room with my new keys they did not work. I went back to the desk and spoke with “Rachel”. I explained to her the new keys did not work so she came up to the room to check. She confirmed they were not working so we proceeded to walk back to the desk as she had no phone on her (working without resources to readily help a guest, red flag). The engineer arrived and he was very helpful, sadly the door still would not open resulting in him taking more time and eventually having to break the room door open. After this entire ordeal I lost a lot of time so I called the desk again to advise them that the delay in getting back into my room really set me back. I again asked for a late check out and “Rachel” proceeded to say “no, no, exactly what the lady told you we can’t do a late check out we have 4 housekeepers” I then asked her what ways could she support in making sure I did not miss my transportation, as I did not expect for engineering to have to break my door open. The response was her hanging up on me and then not picking up the phone when I called back 2 times. I went to the desk personally to get her name is felt this was a very negative interaction and wanted to write a review. As someone that travels often I would not recommend this hotel to anyone and I would never come back…. the hospitality was a major miss. Simple free opportunities to engage with a guest and provide a memorable experience were missed. Traveling for a funeral is stressful enough, having the staff treat you poorly was not apart of my plans. Spend the extra few bucks and stay somewhere else. This property is a total miss.
とても良い
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