We spent two nights in this Comwell hotel, we took a package with free access to the spa and with breakfast and two dinners included and paid around Euro 1,400 for two people. On the outset we were happy to pay the price requested but unfortunately we ended up not so happy with the hotel room and the overall maintenance of it. The first room we were given was unacceptable, very tired looking and with several things not in order (e.g. the fabric on the sofa was stained beyond acceptable, only towels for one person, in general no attention paid to little details on presentation). After we complained we were given a much more acceptable room (the staff at the reception were very reactive, so thank you for that Nadja, also for the bottle of Cava we got free of charge). Our second room had also seen better days but it was a better solution than just dropping our weekend away, which we had looked forward to. During our stay we noticed furniture which hadn't been cleaned properly, e.g. in the breakfast room some tables were left with breadcrumbs and candle wax from the previous night - we were on the first breakfast shift so it couldn't have been from the same morning. The spa, which is one of the selling points at this property, we found it odd that no staff were on duty when the spa opened. All well and good that normally we don't need any guidance to use the facilities, but for a hotel of the standard Comwell aspires to reach, someone should be available to answer questions or give advice. Apart from that, the spa facilities are generally OK but in need of "freshing up". There were several positive points, which to be fair I need to mention: the food we had in the restaurant was excellent, so was the wine. The waiters were generally good, especially the wine waiter / sommelier, he knew his stuff and understood how to sell his products. The waiter in the bar was also great, working mostly on his own he kept his cool when busy, very entertaining and like me a fan of Odense Boldklub, it was a pleasure "doing business" with him. Perhaps the biggest bonus and selling point is the fantastic location of this property, it is simply gorgeous. a beautiful park, easy access to walks in the forests near by. We will take away the positive experiences, and I can recommend this hotel if you want good food and very pleasant surroundings and friendly staff. If you're looking for luxury, this is not the place.
自動翻訳