We're from JHB and decided to go celebrate my partners birthday in Knysna. In the planning phase of our trip, I made several calls to enquire about shuttle services, an itinerary of things to do there and Nolo was our contact there. She sent through contact details, a very detailed list of things to do, she made great recommendations and was very helpful. Our flight arrived very early and we weren't sure what to do with our time because we wanted to change, grab a bite to eat before commencing with our plans for our trip. So I phoned Brenton to see if we can check in early and they were so accommodative, we spoke to Nolo and she said it was okay. To our surprise, they then decided to upgrade our room as a kind gesture for the birthday boy. We managed to grab a bite to eat at the restaurant (may I add how spectacular the views are). We finished eating and went on with our plans. The next day. on my partners birthday, we went Whale watching and town touring, upon our return, Nolo had organized some bubbles for us and it was chilling in the ice bucket, they went out of their way to do a birthday card for my partner and I could see how that really made his evening so much better. We appreciate this kind of service and I would love to go visit again, and hopefully the weather will be on it's best behavior. When you go visit Brenton Haven, just know you'll be in good hands. Everyone is friendly and helpful. Top notch service!