Was a wonderful stay. Marta took care of me during my stay and offered exceptional customer service and best experience. Would stay here again any day. Wait staff at the bar were lovely too, very welcoming.
翻訳
Daniel Fung UK
プリビレッジダブルルーム
宿泊: 2024年5月
カップル・夫婦での旅行
4件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月13日
Helpful service with a sincere attitude!
Amazing 5-star hotel!
翻訳
ゲスト
クラシック シングルルーム
宿泊: 2022年12月
一人旅
30件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年1月8日
Very nice hotel in a great location. Beautiful reception area with helpful staff.
Fresh new facilities in the room. Great quality bedding. Bathroom new and good condition.
Good quality tea and coffee. Only slight downside was that my single room was a little bit on the small side, staff did their best to help and showed me an alternative room but that was pretty much the same size. In the end I accepted the slightly small room as the price I paid reflected the room size.
I settled in well after accepting this and it was a comfortable two night stay.
The hotel feels warm and welcoming, I can recommend it.
翻訳
Khemtis
宿泊: 2024年4月
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月8日
Nice hotel!
翻訳
匿名ユーザー
クラシック シングルルーム
宿泊: 2022年11月
一人旅
1件の口コミ
4.2/5
とても良い
投稿: 2022年11月17日
Very cozy hotel with lots of charm, great service and amenities.
Excellent stay at the hotel. Staff were very friendly, efficient and happy to go the extra mile - Barry especially! Breakfast was beautiful, however I wish there was a menu, rather than just “what do you want and we’ll see if we can provide it” situation. Room was clean and fresh, very bright. Aileen our room service staff member did a wonderful job. A few areas of the hotel needed updating, but it’s an old Victorian building so we understand the challenge to alter things. There was a breeze from the balcony doors (112) though luckily we welcome a cool room! The windows in the bathroom were unable to be opened after a shower due to what I believe is original windows. The bed was firm, which doesn’t really fit our preference so we both had sore backs briefly in the morning! But some people love this, and you can’t cater to everyone!! Overall, we had a wonderful experience, would highly recommend it to family, friends or colleagues. It felt comfortable and safe also.
翻訳
David
宿泊: 2024年3月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2024年3月26日
Staff were excellent and as had been said before Barry was extremely helpful, both at the hotel and during a call before the visit.
翻訳
peter
宿泊: 2024年3月
その他
4.0/5
とても良い
投稿: 2024年3月17日
Nice reception and bar decor .Rooms adequate for an over night stay .
Car park expensive and very tight to park the car .
翻訳
Lynne
宿泊: 2024年3月
カップル・夫婦での旅行
3.0/5
投稿: 2024年3月14日
We stayed in a sea view room which was a nice size with lovely views but the windows were not soundproof or insulated so they were noisy and cold to sit by and kept me awake. Service was lacking at breakfast on the Tuesday morning and had to ask other guests where they got there cooked breakfast from as it wasn’t out for selection, so my husband asked someone cleaning tables and he asked us what we wanted! No choice given! Wednesday completely awful with a coach load of people in the very small breakfast room, we couldn’t move but were shown to seats buy a nice man and told it was self service, easier said than done with all the people I can tell you!!
Unfortunately Tuesday when we got up the weather was horrible so we stayed in our room after breakfast and at 12 we went down to the bar to get lunch to find it shut till 4:30 so we had to brave the wind and rain to find some food! We then came back after a lot of walking to relax with a drink before dinner only to find the bar was now closed till 6pm all very frustrating! The hotel looks good but needs updating and better service. Three star rating at best! Car park too expensive too!
翻訳
Emma
宿泊: 2024年3月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年3月11日
I reserved a room at the Mercure for my partner's birthday, and our experience from the moment we arrived was exceptional. The convenience of parking right next to the hotel was a plus. Upon arrival, we were warmly greeted by the hotel manager, Marta, who was incredibly kind and attentive. She presented my partner with a birthday card, chocolates, and a complimentary drink at the bar. The hotel itself was stunning, with impeccable cleanliness and thoughtful design touches. Our superior room exceeded expectations, boasting spaciousness and cleanliness. The bathroom, complete with a large shower and bath, was a highlight. Our balcony offered a lovely sea view and comfortable seating. Great room amenities, including air conditioning and a posh coffee machine. The reception desk staff were always available, although we found everything we needed already in place. The breakfast was outstanding, with a wide variety of options and a picturesque sea view. The full English breakfast was one of the best ive had, the product was great quality and so fresh. The attentive staff again during breakfast meant we never went without. Overall, we couldn't find a fault with this hotel. It has now become our preferred choice for our visits to Brighton, thanks to the exceptional service provided by the lovely manager Marta, absolute first class service
Thank you, Mercure, for making our stay so special. Emma and Juliet