ブルノのKostel Nejsvětější Trojiceホテル

ホテルはとても良い場所にあります。スタッフは本当に素晴らしかった（特にウェイトレス）。さらに、朝食は私たちを驚かせました。私たちのバスローブやハウススリッパのような施設は広告に記載されていませんでした-自分で持っていってください。私たちはウィンドウwievに失望しました:(

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

ホテルの場所は、ショッピングに最適なリバティスクエアから徒歩約7〜8分です。 駅からホテルまでは歩きにくい上り坂の大きな道があります。歩道は小さな四角や石で舗装されているため、荷物の牽引が容易ではありません。 さまざまなフレーバーから選択できるレストランがたくさんあります。 このホテルは、この地域で比較的高品質である必要があります。

私たちはウクライナからの難民の家族です。ブルノに到着すると、幸運にもこの素敵なホテルで 1 週間を過ごすことができました。私たちは猫と犬を連れて行きましたが、幸いなことに、このホテルにはペットが許可されています。部屋はとても清潔で快適で広としています。快適な滞在に必要なものがすべて揃っています。非常に大きくて快適なベッド、巨大なテレビ、バルコニー、バスルーム...おいしい朝食だけでなく!しかし、特にホテルのスタッフに注意を払い、感謝したいと思います。絶対にみんなとても礼儀正しく素敵な人です!ウェイター、メイド、管理者、マネージャー。みんな!また、いくつかの問題を解決するのを何度か手伝ってくれたゼネラルマネージャーに感謝したいと思います。私たちのために交通機関の整理を手伝ってくれた受付の女の子。いつも笑顔で子供たち(そして私たち)をおいしいもので扱いたウェイター。あなた達はみんなスーパーです!どうもありがとうございました!私たちは本当にあなたのホテルに再び住みたいと思っていますが、難民ではなくゲストとして住みたいと思っています。:-) あなたに繁栄し、最高のものを!

このホテルは休暇の楽園です!!この地域には美しいものがたくさんあり、美しい公園、素晴らしいレストランがあります。中心部へのアクセシビリティも素晴らしいです。部屋はきれいに配置されており、スタッフはフレンドリー以上のものです!食べ物は素晴らしく、どのホテルでも朝食にこんなに多くの素晴らしい食べ物の選択肢を見たことがありません!!!あなたはいつも前向きで笑顔なので、滞在してください。ゲストは私と同じ喜びで戻ってくると信じています!!!チームCosmopolitanに感謝します、それは素晴らしい経験でした!!

The hotel is nicely decorated in a modern style. It also has congress hall and an interesting attraction - a large pendulum. The breakfast was excellent, with an outstanding selection of food. The room was big and clean, the bed was comfortable. There were also kettle and coffee maker in the room. We parked the car in the hotel garage, which is nicely arranged. Access to the garage is a bit tricky, from the back street.

I spent one night at this hotel. The check-in was fast and the young man at the front desk was very nice and friendly. My room was quite spacious, clean with a small balcony and a wonderful view of the square. Breakfast was simple but good, I found everything what I liked there. The staff at the restaurant was kind. I really appreciated that the check-out time at this hotel was by 12pm.

近くのトラムで10分で旧市街に着く素敵な場所。スピルベルク城はバルコニーから見ることができます。路上に無料駐車場。レストランでクリスマスにおいしいディナーメニュー。

the room was very charming, even though the lighting was not very good if you wanted to read and the shower not really modern. Good breakfast is served, and the staff is very friendly. Centrally located close to everything.