マントラ シエラ グランド(Mantra Sierra Grand)

ゴールドコーストでの短期滞在にはとても素敵なホテルです。特に朝の日の出のビーチの美しい景色。設備は良く、スタッフはフレンドリーで、私たちのあらゆるニーズに対応してくれました。

いつでも素晴らしい場所です。スタッフはフレンドリーで、住民はフレンドリーで、景色と部屋はとても素敵で家庭的です。屋内プールもおまけです。私は以前ここに来たことがあり、戻ってきてがっかりすることはありません。それは間違いなく私の滞在先です。

2 番目の寝室には、枕元の近くに電源ポイントがありませんでした。ランプはありましたが、付属の延長コードがつまずく危険があるため、中に差し込むことができませんでした。私たちは二人ともCPAPマシンを持っているので、幸いにも持ってきた延長コードを使って、二度目のつまずきの危険を避けるためにそれらを接続することはできませんでした。枕が硬すぎました。ダイニングルームの椅子の1つが壊れています。その他すべてがモダンで、清潔で整頓されていました。

Sierra Grande Broadbeach is in a great position - close to the beach and across the road from Pacific Fair. It has an amazing outdoor pool and indoor pool. Do not stay in apartment 2304. This apartment is not associated with the Mantra group but is privately owned and managed. The carpet was filthy (the owner has now agreed to replace it after being asked for 18 months by the agent) the saucepans do not work on the stove as they are the wrong type, the couch is old and shabby and the one TV is cheap and dated. When we stayed there the windows and kitchen floor were both dirty. After paying nearly $4,000 we received a refund of $250 and 12 noon checkout.

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

These are moderately priced nice apartments directly opposite Pacific Fair at Broadbeach, and they provide a car parking space for each apartment. There are no restaurants on site, but there are several in the general vicinity including two that are immediately alongside. The only problem we experienced was with wi-fi access codes limiting the number of devices, and as we found out also limiting the downloads with a usage cap. The wi-fi issues wouldn’t have been a problem, except that the mobile reception was very unreliable where we were staying on the 23rd floor. All in all though we were happy with our stay, and appreciative of the assistance the staff were able to offer.

Prepaid booking but on arrival was told to hand my credit card over to be held until we left. I don't have a credit card only a Debit card. Receptionist didn't want that, not that I'd leave it with him anyway. He told us we couldn't stay there without a credit card so had to leave. He was screaming at us and calling us names.

Great location, excellent facilities and the units were a good size. Close to family friendly eating locations and shopping across the road was really easy to access. Impressive gym, two pools and outdoor areas