Travelodge London Crystal Palace

Nice environment, good customer service. The facility is excellent and good quality..I really enjoyed my stay. Thank you.

在維修中仍然接受定單

とても親切でフレンドリーなスタッフ。ありがとうございました。レストランはありませんが、便利な朝食ボックスがあります。ホテルは高く、素晴らしい景色を眺めることができます。駐車場は最初はそれほど明白ではありませんでしたが、スタッフがあなたを導くのを手伝うことができます

Very clean, comfortable and functional room representing very good value for money. However, every time I left the room I had to return to the reception to get my key card reactivated.

A newly renovated, very clean hotel Enjoyed my stay a lot - can’t argue with a 9th floor view with the Crystal Palace Link Tower and even the Canary Wharf skyscrapers! Special thanks to super helpful receptionists Kristina and Andrea and to Olga for taking such a great care of my room 🙂

I would avoid this Travelodge as the communication between them and their guests are shocking. I arrived with my partner on Tuesday to find out it was shut with no communication of this happening to find out we was being transferred to Croydon Central. From investigating this further this isn’t the first time this has happened from the earliest being April. When we arrived you could see it was having construction work being done and there was a note on the door saying to ring a number but why did they allow us to book in May if this was going to be the case. I think the way it was handled was wrong on all levels which didn’t give us any hope we will not be returning to said Travelodge after this bad experience. We lost out on money due to having to pay out for parking as Croydon has none on their site.

Disgusting with sewage coming up in the shower. Rubbish everywhere around this prison style hotel with razor wire adorning the building. Area vile, felt unsafe. Staff unhelpful and surly. Halls stunk of sewage and ****. Never been in such a horrible hotel. Travelodge themselves weren’t interested in our complaints

I can't comment on the actual hotel as Travelodge cancelled 6 days before our stay. We booked the hotel nearly 3 months ago and they were aware of the problematic construction work nearby in April. They rebooted us in the Croydon Central travelodge, the reviews were terrible and having lived in London most of my life, Croydon is the last place on earth I would want to experience again. It took us 2 hours to find an alternative hotel as it is such short notice and although the hotel seems lovely is is nearly twice the price. I will never use Travelodge again. I have emailed the CEO and hopefully my refund will arrive soon.

Arrived on Sunday 7th April at 8.45pm after a long day if travel to be told by security that the hotel was closed and that we should have been informed by email 24hrs prior. After a hasty telephone call to a telephone number posted on an A4 size poster on the door we were told “oh Croydon Central are expecting you” News to us!! Checked our inbox , spam and junk mail on mobile phone and zilch!! I asked where Croydon Central was and informed by Travelodge help(less) desk to “just jump in a cab” arrived 9.45pm at Croydon Central. Staff there were apologetic and claimed that this has happened on several occasions. On arrival home we immediately put in a complaint which was responded to promptly with a Sorry we will let the relevant dept know! We emailed again suggesting we receive full/partial refund or a reasonable discount voucher for future use. This was responded with “there are no refunds” Croydon was cheaper than Crystal Palace but this hasn't been addressed either. If we as prospective guests had cancelled our booking we would have lost our money in full but Travelodge at the drop of a hat can cancel our reservation without any recompense to us. Seems very unfair to us. We are awaiting a further response from Travelodge but after reading previous reviews don't hold out for much. In future we will use a reputable more caring hotel chain who have a bette PR team. Take note people prior to making a reservation.